Installation Technician-Rochester, NY

About Diversified:

Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.

What to Expect:

At Diversified, you’ll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you’re ready to grow, create, and make an impact, Diversified is the place to do it.

Job Summary:

The installation technician is responsible for performing a wide variety of installation duties on 
technology projects for our clients. This position is the key field position for the bulk of the 
actual work that gets done in our clients buildings. The install tech needs to coordinate with 
project management, field superintendents and others to fully understand their role on 
specific projects. They interpret our drawing packages to create the basis of the finished 
systems. This installation can include displays, projectors, loudspeakers, microphones, 
equipment racks, etc. Will also provide advice and guidance to Associate Installation 
Technicians as necessary. 

Primary Duties and Responsibilities: 
• Possess all skills from Associate Install Technician and most skills from the 
Associate Fabrication Technician job descriptions to install components and make 
modifications on site as necessary to complete the project 
• Physical installation of a wide variety of technology into a wide variety of locations. 
• Execute a wide variety of cabling terminations for all wire and connector types and 
ability to test completed terminations. 
• Support the preparation of equipment racks for staging of equipment wire lacing 
including installation of power strips, grounding bars, jack-fields, etc. 
• Able to read and understand functional design drawings as well as cable riser 
diagrams and all architectural drawings. 
• Able to assist in the mounting of base build equipment such as monitor mounts, 
ceiling speakers’ microphones and projectors. 
• Provide a consistent level of technical performance as well as flexibility in work 
schedule. This position requires periodic overtime and may require regular 
overtime for extended periods to meet fabrication deadlines 
• Able to complete assignments in accordance with or better than established task 
durations as well as estimate task durations to meet assigned deadlines. Provides 
daily feedback to Project Manager, or Site Superintendent. 
• Able to build and wire custom designs from engineering drawings. 
• Fiber optic cable handling, installation termination and testing. 
• Can print and make minor corrections to cable labels. 
• Maintain an organized work environment specifically orderliness and cleanliness of 
the shop and jobsites. 
• Responsible for maintaining their toolkit, company vehicles and installation 
materials inventories. Keeping things clean, orderly and well documented. 
• Responsible for maintaining their personal licenses, certifications and 
qualifications. (some states have specific requirement in this area) 
• Maintain daily record of time worked on specific projects for timesheet entry and 
work performed reports 

Complexity:
This level of technician will be responsible for performing tasks on clients job sites with little 
supervision. On smaller projects this position may be responsible for the coordination with 
clients, contractors and subcontractors. 

Decision Making Authority: 
This position is often alone on the job sites and requires making good judgement about 
decisions that need to be made. In general the project manager and a site supervisor are 
available to answer questions. This position requires good diplomacy in working with our 
clients and other key stakeholders on the job sites. 

Physical Working Environment: 
Physical Demands: 
The physical demands described here are representative of those that may be met by an 
employee. The employee may be exposed to construction site conditions on a regular 
basis. Employee will be responsible for their safety while on job sites and to comply with all 
safety regulations in place by the GC. Use of PPE is usually required on job sites. The 
employee can typically spend at least 60% of their time on their feet and be required to 
mobile around the construction site. The employee must have the ability to occasionally 
climb ladders, use stairs and lift and/or move materials up to 40 pounds in construction 
areas. The individual is regularly required to use keyboards, test equipment and controls 
required for SI installation projects. Specific vision abilities required for this job include close 
vision, distance vision, peripheral vision and depth vision. When not on construction sites, 
the employee will experience normal office conditions and be required to use office 
equipment such as computers, peripherals, etc. 

Travel: 
Frequent travel by car and occasional airplane trips are required. Employee must possess a 
valid driver’s license in their state of residence. Employee will be required to use their own 
vehicle and will be reimbursed for mileage at the current corporate rate. Local travel to job 
sites (within a 2 hour driving distance each way) will make up 70-90% usually but remote 
travel can be up to 30% of the job at times. 10% remote travel is required on a regular basis. 

Job Qualifications:
Education/Certifications: 
• High school or GED equal 
• AVIXA CTS Certification is desired. 
• 2 years as an associate technician and/or fabrication technician or related 
industry experience. 
• Must have a valid drivers license and adhere to our insurance requirements 
• OSHA 30 Certificate is highly desired. (NYC OSHA30 is desired) 
• Other relevant certifications may be required or preferred based on the technology 
focus of the position. 
Required/Desired Knowledge, Experience and Skills: 
• Familiarity with a wide range of audio, video and networking equipment 
• Knowledgeable of low voltage electrical concepts 
• Possess basic carpentry and/or installation skills 
• Proficient use and safety with power tools 
• Good verbal communication skills and good customer service skills. 
• Ability to diagnose, troubleshoot and resolve technical problems 

What We Offer:

We believe great people deserve great benefits. In addition to competitive compensation, we offer a comprehensive benefits package designed to support your health, financial wellbeing, and work-life balance:

• Multiple medical plan options to fit you and your family’s needs
  • HSA & HRA company contributions
• Dental coverage, including orthodontic benefits, and vision plans
  Company-paid benefits
  • Basic Life, AD&D
  • Short-Term and Long-Term Disability insurance
  • Employee Assistance Program (EAP)
• Generous paid time off — 3 weeks PTO plus company holidays and floating holidays
• 401k with company match
• Paid maternity leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services
• Commuter benefits
• And much more