Intake Coordinator

Our Mission: Honoring People

Our Values: Integrity, Compassion, Curiosity, and Helpfulness

The Intake Coordinator functions as a liaison to referral sources by responding to Company referrals and facilitating the provision of home care services and inquiries. Assists in arranging for uninterrupted continuing medical care of the client at home and additional services needed for effective care of the client. The position reports to the Area Manager.

SCHEDULE

• In-office, Monday through Friday 8 am to 5 pm

BENEFITS

• Paid Time Off
• Recognition Program
• Employee Referral Program
• 401k - 100 % Vested Upon Eligibility
• Medical, Dental, Vision, Life, AD&D, Pet insurance
• Mobile provider discounts
• Tuition Reimbursement

MAJOR RESPONSIBILITIES

• Receives and coordinates all referrals, which may include notification of insurance providers for prior authorization and services covered.
• Assists prospective clients and referral sources(s) in identifying appropriate services to meet the client’s home care needs.

• Provides referral source with Company scope of service, coverage area, etc.
• Ensures quality relations and maintains a professional, high quality image to referral source.
• Mails correspondence and brochures to client and referral source when requested.
• Evaluates referral for appropriateness of requested services.
• Gathers client clinical and demographic information at time of referral and inquiry.
• Enters referral information into Company software.
• Communicates referral status information to the Area Manager or designee.
• Assists with assigning referral to clinician for assessment and start of care.
• Consults with office management and clinical staff.
• Maintains knowledge and education to remain current, efficient and productive as a home care resource to referral sources.
• Maintains confidentiality of all information pertaining to clients, families and employees.
• Maintains professional, positive and effective communication with payers, clients and employees.
• Demonstrates self-direction to prioritize and accomplish job responsibilities.
• Using discretion and independent judgement in handling patient or physician complaints receives, documents and forwards to appropriate administrative employees.
• Performs other related duties and responsibilities as assigned by the office

PHYSICAL/ENVIRONMENTAL DEMANDS

• Light to moderate - primarily desk work with frequent phone use; some bending, stretching.
• Able to operate simple and complex office equipment.

QUALIFICATIONS

• Minimum of three years health care experience; intake and home health experience
• Knowledge of Medicare, private insurance and Minnesota Medical Assistance regulations.
• Ability to promote and maintain a positive attitude in and encourage others to do the same.
• Excellent written and oral communication skills.
• Strong organizational skills and the ability to work independently with minimal supervision.
• Proficient with computers and the ability to learn new software. Knowledge of Word and Excel a plus.
• Have U.S. Citizenship or evidence of valid Alien Work Permit.
• Pass initial and ongoing background studies and screenings including but not limited to those of the Minnesota Department of Health and the Federal Office of the Inspector General’s List of Excluded Individuals and Entities.

Adara Home Health, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $44,000 - $54,000 per year. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location.