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In alignment and collaboration with MCL, LLC Operations, MML Sales and Product Management, the FSSM has accountability for servicing the needs of our existing client base, assisting in the generation of new business revenue by effectively promoting and educating Field Staff on both new and existing testing offerings, establishing and retaining long-term business relationships, collaborating with Sales Management to develop specific territory strategies, provide Sales and Business Training requirements, provides input and support to Field Directors in activities, account retention, and growth. While doing so, must also promote Mayo Clinic's core values and support community-based health care and integrated delivery systems. Must maintain an effective balance between dynamic enterprise objectives and the needs of field staff and customers. Accountable for effective communications and active listening and willing to adapt, adjust, and be supportive when objectives shift to ensure long term viability and success of the enterprise. Remain abreast of regulatory issues, market dynamics, reimbursement issues, and service requirements.
This individual will also take on the following responsibilities:
1. Liaison
a. Act as a liaison to Sales and Operations
b. Provide Operational Updates to the Field Staff
c. Drive sales concerns along with the Director of Sales
i. Gather client/field staff concerns and communicate to MML to drive initiatives
ii. Provide feedback to the team and Director of Sales
iii. Sit in on Operational Meetings to ensure the field is informed
iv. Track issues
v. Communicate outcomes
2. Leased Vehicle
a. Yearly Evaluation of vehicle choices
b. Order vehicles for new staff
c. Track Donlen information
d. Track Field Vehicles
e. Order replacement vehicles when needed
3. Vendor Registration
a. Provide updates to the field
b. Develop ease of use plan per vendor
c. Create cooperate contracts
d. Evaluate need for corporate contracts
4. Metrics
a. Pull and provide Sales metrics to the Director of Sales and Field Directors
b. Monitor CRM usage
c. Create CRM reports for Field staff
5. Communication
a. To provide bi-weekly updates to the Field Staff
b. To communicate across regions or "ologies"
c. Work with FSS Core to communicate across all field sales teams
6. On Boarding and training for new field staff
This position will administer and optimize designated sales enablement tools, including managing user access, configurations, vendor relationships, documentation, user support, adoption, and ongoing enhancements. The Sales Operations Manager will also lead and support cross-functional projects by developing project plans, coordinating stakeholders, tracking milestones and deliverables, managing risks, and communicating progress. The role will partner across Sales, Marketing, Training, IT, and other functions to improve processes, support change adoption, and ensure sales operations initiatives achieve their intended business outcomes.
This position is not eligible for visa sponsorship/we will not sponsor or transfer a visa for this position. Also, Mayo Clinic DOES NOT participate in the F1 STEM OPT extension program.
This position requires a 2-year commitment to the role before becoming eligible to transfer to other positions within Mayo Clinic.
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
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