Member Service Representative

Description

At a Glance - Job Information

Department: Branch Operations

Days of Work: Monday - Friday, Saturday morning rotation (approx. one every four Saturdays)

Starting salary range: $21 -22 per hour based on experience

Location: Rochester, MN

FLSA Status: Nonexempt

Schedule: Full time

Hours/Pay Period: 80

Remote Worker: No

Job Summary

The Member Service Representative serves as a liaison between the member and the credit union. They are responsible for the opening and closing of both personal and non-personal member accounts, and then maintaining those accounts by processing any changes that may occur.  Member Service Representatives assist with the purchase and surrender of certificates of deposit, IRAs, and other credit union services. They consistently ensure confidentiality of member transactions and account information and serve as a backup for the teller and receptionist areas as needed. Other duties may be assigned as needed.

Duties and Responsibilities

Assists members with establishing and maintaining personal accounts: 

• Provides communication in person, by telephone, or in writing concerning credit union products, services or policies.
• Assists members with the opening, closing, and servicing of all accounts.
• Provides prompt, efficient, and accurate service in the processing of transactions.
• Initiates credit checks on potential credit union members.
• Completes transactions related to establishing or changing account ownership.
• Educates members on the value of other financial services available.
• Assists members with the purchase/maintenance/surrender of certificates of deposit.
• Assists members with establishing and maintaining Individual Retirement Accounts.
• Orders checks for members, creates instant issue debit and credit cards.
• Cross sells the value of other credit union services.

Assists members with establishing and maintaining non-personal accounts:

• Assists members in the set up and maintenance of trust and estate accounts.
• Assists in ongoing account ownership, deposit, or withdrawal issues.

Requirements

Education and Experience Requirements

An Associate Degree AND at least one year of experience working in a financial institution. 

OR

A high school diploma or equivalent AND at least two years of experience working in a financial institution.

Desired qualifications

Bilingual

Licenses and/or Certifications

Must have or obtain Notary Public certification within six months of employment.

All employees must be bondable by MEFCU’s insurance policy.  Continued employment is subject to maintaining a favorable bondable status per insurance standards.

Knowledge, Skills, and Abilities Employees in this position are expected to possess and demonstrate the following knowledge, skills, and abilities throughout their employment:

Knowledge of: overall credit union operations, products and promotions, applicable laws, regulations and requirements that govern financial accounts. 

Skill in: computers, interpersonal communication, time management, organization, providing superior customer service. 

Ability to: communicate verbally and in writing, manage time efficiently, perform multiple tasks simultaneously with a high degree of accuracy, discuss and cross sell credit union services, work independently.

Physical and Environmental Criteria This physical effort required to perform this position is best described as: Sedentary.  Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.  The majority of this position involves computer work, which requires fine dexterity in the continuous movement of the wrist and fingers.

Sensory requirements necessary in the performance of the essential functions of this position include: sight, hearing, touch.

Environmental conditions that may exist in the performance of the essential functions of this job include: None.  

Why Mayo Employees Federal Credit Union? Our mission of caring for our members drives what we do every single day. Join our team and build your career in an environment where your work is valued, and you can make a difference in the lives of our members. The Mayo Employees Federal Credit Union offers fantastic benefits, including:

• Low-Cost Medical Plans
• Six Paid Holidays and Generous Accrued Paid Time Off Plan
• Employer-Paid Life and AD&D Insurance
• Employer-Paid Short and Long-Term Disability Insurance
• Employer-Paid Health Reimbursement Account for Dental/Vision Expenses
• 401k Plan with Generous Employer Match
• Tuition Assistance
• Flexible Spending Accounts
• Identity Theft Insurance
• Employee Assistance Program