Metro- Customer Service Representative (on-site position)

About the role

We are looking for a dedicated and customer-focused Customer Service Representative to join our team at Metro Restyling. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience with every interaction.

 At Metro Restyling, we are a leading provider of automotive restyling products, dedicated to helping customers customize and enhance their vehicles. We pride ourselves on quality, innovation, and delivering exceptional customer experiences.

What you'll do

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Process customer orders accurately and efficiently
• Maintain and meet departmental service level targets
• Deliver a positive, empathetic, and professional customer experience at all times
• Develop and maintain basic product knowledge to better assist customers
• Accurately document customer interactions, transactions, and complaints
• Collaborate with team members to ensure seamless customer support
• Perform additional duties as needed

Qualifications

• Minimum 1 year of experience in a call center or customer service role
• Strong customer service and active listening skills
• Excellent verbal and written communication skills
• Ability to manage time effectively and prioritize tasks
• Basic computer proficiency, including Microsoft Office 
• High school diploma or equivalent
• A genuine passion for helping and advocating for customers

Preferred Qualifications

• Bilingual (Spanish/English) is strongly preferred.

Schedule

• Monday–Friday: 9:30 AM – 6:00 PM
• Saturdays (as needed): 10:00 AM – 4:00 PM

Compensation

• $17.00 – $19.00 USD per hour
• Location: Michigan