Night Auditor - Staybridge Suites Hotel

Night Auditor/Front Desk Agent

Personally greet and welcome guests, manage room assignments, and support all other functions of the hotel in such a manner that exceeds company quality service and profit expectations.

Practices professional telephone etiquette while answering within three rings, using the appropriate greeting and transfer.

Checking guests in and out of the hotel, making sure that all pertinent information is obtained upon check-in, while upholding company and flag standards.

Responds promptly to guest inquiries, requests, and/or complaints in a timely professional manner. Records all requests and complaints on appropriate log in order to ensure follow up and communication to the management staff; never allows a guest to leave the hotel unsatisfied.

Informing all guests of hotel services, such as: Breakfast Buffet hours, Social Happy Hour, wake up calls, check out,

Posts all charges that come through the front desk, such as: Pantry Purchases, dry cleaning and postage, etc...

Accepts and records payments for guests’ room charges and provides change. Responsible for maintaining front desk cash drawer and balancing accounts for each shift.

Performs several daily Room Status Inquiry Reports to ensure registration cards are present with proper signature, name, and room number (if applicable.)

Blocks and maintains rooms for any special request of V.I.P. rooms for incoming guests while communicating pertinent information to housekeeping or any other necessary department.

Completing all duties of the Night Auditor - front desk checklist and reports. Completing reports and logs distributing the completed forms to the appropriate individuals.

We require that any applicants have prior customer service experience and a valid driver’s license. 

*** Hotel and Night Audit experience a PLUS!!! 

If you feel this position sounds like it may be a good fit for you, we would love for you to apply!

We look forward to meeting you soon!

Job Type: Full-time

Salary: $16.50 - $18.25 per hour

Expected hours: 32-40 per week

Hours: 11pm - 7am          2-3 nights a week, Saturday and Sunday a must

            3:00pm - 11 pm    1-2 nights a week.

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance

Schedule:

8 hour shift

Work setting:

In-person

Ability to commute/relocate:

Rochester, NY 14611: Reliably commute or planning to relocate before starting work (Required)

Experience:

Hotel experience: 1 year (Preferred)

Work Location: In person

We are an Equal Opportunity Employer – committed to conforming to applicable laws and regulations and affording equal employment opportunity to qualified individuals regardless of their race, color, religion, gender, sexual orientation, national origin, age, physical or mental disability, veteran status, or other applicable protected class.