Night Auditor - Guest Relations Staybridge Suites Hotel

Night Auditor - Guest Services Representative

Personally greet and welcome guests, manage room assignments, and support all other functions of the hotel in such a manner that exceeds company quality service and profit expectations.

Completing all duties of the Night Auditor - front desk checklist and reports. Completing reports and logs distributing the completed forms to the appropriate individuals.

Practices professional telephone etiquette, using the appropriate greeting and transfer.

Checking guests in and out of the hotel, making sure that all pertinent information is obtained upon check-in, while upholding company and flag standards.

Responds promptly to guest inquiries, requests, and/or complaints in a timely professional manner. Records all requests and complaints on appropriate log in order to ensure follow up and communication to the management staff; never allows a guest to leave the hotel unsatisfied.

Informing all guests of hotel services, such as: Breakfast Buffet hours, Social Happy Hour, wake up calls, check out, all hotel amenities.

Posts all charges that come through the front desk, such as: Pantry Purchases, dry cleaning and postage, etc...

Accepts and records payments for guests’ room charges and provides change. Responsible for maintaining front desk cash drawer and balancing accounts for each shift.

Performs several daily Room Status Inquiry Reports to ensure registration cards are present with proper signature, name, and room number (if applicable.)

Blocks and maintains rooms for any special request of V.I.P. rooms for incoming guests while communicating pertinent information to housekeeping or any other necessary department.

Maintain and keep organized front desk and coffee station area. 

PREFERRED SKILLS AND CHARACTERISTICS

1. Ability to listen, comprehend and communicate well in writing, as well as orally.
2. Superior organizational skills with the ability to multitask and quickly adapt to changing issues; including handling crisis situations and making decisions.
3. Must be mature, neat in appearance, courteous, and friendly
4. Must be in uniform and wearing nametag at all times.
5. Must display a high degree of pride and integrity in job performance.
6. Must be able to learn and comprehend all company policies pertaining to his or her position and employment.

PHYSICAL REQUIREMENTS

1. He/she should be well groomed and possess a professional demeanor.   

CANDITATE PROFILE

1. Endorses and is able to live and breathe our Philosophy and Values.
2. Must be honest in all communications.
3. Must be results oriented.  This person must be able to tackle complex issues and bring lasting solutions to them.
4. When required, the person should be willing and able to work longer hours.. 

1. Must be confident and assertive in doing their job and should not be intimidated by anyone.  Must be committed to shooting straight and doing everything the right way.
2. Must be able to maintain absolute confidentiality of all personal and professional information, which he/she becomes aware of, or familiar with.

We require that any applicants have prior customer service experience. 

*** Hotel and Night Audit experience a PLUS!!! 

If you feel this position sounds like it may be a good fit for you, we would love for you to apply!

We look forward to meeting you soon!

Job Type: Full-time

Salary: $17.00 - $19.00

Expected hours: 32-40 per week

Hours: 11pm - 7am          2-4 nights a week 

 Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance

Schedule:

8 hour shift

Work setting:

In-person

Ability to commute/relocate:

Rochester, NY 14611: Reliably commute or planning to relocate before starting work (Required)

Experience:

Hotel experience: 1 year (Preferred)

Work Location: In person

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We are an Equal Opportunity Employer – committed to conforming to applicable laws and regulations and affording equal employment opportunity to qualified individuals regardless of their race, color, religion, gender, sexual orientation, national origin, age, physical or mental disability, veteran status, or other applicable protected class.