Physician Support Rep III

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

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ESSENTIAL FUNCTIONS

• Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers. Schedules, cancels and reschedules patient appointments as directed. Proactively works the waitlist to optimize provider schedules.    May be responsible for finding missing orders and pending them for review and approval. May be responsible for anticipating needs of insurance companies by gathering all necessary information for referrals and prior authorizations.
• Manages and monitors in-basket(s) and work queue(s) on a daily basis to ensure referrals, appointments, telephone encounters and all related activities are completed and accurate; communicates any discrepancies back to clinical support and/or provider for clarification.  Reviews After Visit Summary and/or check-out notes when necessary to follow through on scheduling needs.
• In a professional manner, responds and documents appropriately to patient calls as they are forwarded into the in-basket. When necessary, gathers information, evaluates callers concerns and refers to physicians or other health care personnel to address.  Must possess the ability to determine which questions should appropriately be addressed by physicians or other health care providers.  Responds to callers independently and follows-up to be sure customers are satisfied that requests were handled in a timely fashion.
• May be responsible for template management, will assist with provider bumps and template change and time off request form completion for multiple providers.
• May manage provider calendar(s) and schedule(s), prioritizes appointments and meetings based on provider preferences. Chooses and recommends among competing demands.
• Other duties as assigned

MINIMUM EDUCATION & EXPERIENCE

• High school diploma required
• Associates degree in Medical, Secretarial, billing or related field preferred
• 2 years of relevant experience required
• or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated customer service skills required
• Medical Terminology, experiences with surgical/appointment scheduling software and electronic medical records, preferred.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.