Physician Support Rep III

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

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ESSENTIAL FUNCTIONS

Division Provider Assistance:

• Serves as primary contact for provider(s). Manages provider(s) calendar, prioritizes appointments and meetings based on provider preferences. Chooses and recommends among competing demands.
• Frequently composes, edits and obtains signatures for non-routine letters of correspondence related to appeals on denied claims.   This includes compiling all necessary information and drafts for provider signature.
• Manages all incoming mail for faculty and advances practice providers assuring that all correspondence receives timely attention and is following up appropriately.

Clinical Support:

• Reviews clinical schedules to identify opportunities for improved efficiency and provider optimization.
• Triages telephone calls and messages from patients and referring physicians to faculty and nurse practitioners. Personally interfaces with callers to ensure needs are met, managing and/or resolving various scheduling/coordination issues and answering questions as needed.
• Researches and gathers medical record information for requests from physicians, patients, insurers, and legal entities.
• Manages e-Record inbasket tasks as well as the provider wait lists and recall lists.
• Provides cross coverage for other divisions as needed for vacations, medical leaves, etc.

Other Clerical Responsibilities

• Helps maintains meeting minutes for all Neuroimmunology meetings. 
• Helps plan and organize Neuroimmunology events-some taking place outside of normal business hours.
• Provides assistance and cross coverage for Department Coordinator

Other projects and job duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School diploma required
• 2 years of relevant experience required
• Or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated customer relations skills required
• Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
• Demonstrated ability to work independently using high level decision making skills preferred.
• Strong customer relations and interpersonal skills preferred.
• Strong attention to detail and organizational skills preferred.
• Strong interpersonal and communication skills, including written communication preferred.
• Technical proficiency in Microsoft Office programs, eRecord, etc preferred.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.