Physician Support Rep III

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

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ESSENTIAL FUNCTIONS

• Serves as primary contact for providers, manages calendar when applicable, manages providers clinic schedule based on provider templates and preferences for the Pulmonary Procedure Team.
• Reviews the clinical schedules on a continuous basis to identify for optimizing the time and effort of the providers.Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations.
• Researches patient medical record for information requested by physicians, insurance companies and attorneys.
• Edits and completes incoming form requests for provider signature.
• Manages and edits provider procedure calendars.
• Receives incoming patient telephone calls for attending (s), fellow (s) and nurse practitioner(s) via  eRecord or Access Center transfer call, managing and/or resolving various scheduling/coordination issues and answering questions as needed.
• Reviews electronic chart work queues, in baskets and pools for continual management and triaging. Schedules outgoing referral requests, which are time sensitive.  Reviews and manages order and order information queues, coordinates outgoing consult requests in the work queue.  Obtains outside medical records and imaging for future appointment.  Uploads outside images to PACS for provider review.
• Coordinates scheduling of patients and referral consults. Obtains patient medical records and imaging to facilitate patient care. 
• Works with faculty and clinic representatives to maintain clinic schedules, instruct appointment scheduling staff and the Access Center regarding schedule changes, and proactively reviews future schedules to identify problems.
• Verifies all patient registration information is correct and up to date. 
• Handles patient complaints and solves.  Identifies areas of improvement, notifies supervisor, and implements as directed.
• Provides back up scheduling, referral, and prior authorization support for the Division
• Assembles, from multiple tabs in the electronic record, the necessary details for review and conclusion when completing forms.
• Assesses calls to understand patient needs, prioritizes medical concerns and obtain responses from providers and follows up with patient when instructed.
• Performs other duties for supervisor as directed including attending meetings relevant to clinic operations, working on special projects for Ambulatory Care, and working with faculty practices or other provides on special projects.
• Provides back up coverage for the office manager and OAS staff when out of office during vacations or illness.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School Diploma required.
• Minimum of 2 years of relevant experience required; or an equivalent combination of education and experience
• Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records, preferred. Demonstrated customer relations skills.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.