The Security Operations Center (SOC) Operator is a communications‑driven role at the center of real‑time security operations. This position is ideal for individuals who thrive in high‑volume, interrupt‑driven environments and excel at radio, phone, and dispatch communications while maintaining continuous situational awareness.

SOC Operators serve as the primary communications hub for security operations, coordinating emergent and non‑emergent requests, dispatching officers, monitoring alarms and camera systems, and ensuring timely escalation of critical events.

Core Communications Responsibilities

Answer and manage high‑volume phone, radio, and intercom traffic in real time
Dispatch security officers using two‑way radio systems with professional radio discipline
Prioritize and route incoming requests based on urgency and operational impact
Effectively manage and coordinate emergency and high-stress situations while maintaining a calm and professional demeanor
Accurately document incidents and communications in a case/incident management system [SOC Operator | PDF]

Situational Awareness & Monitoring
In addition to communications, SOC Operators maintain continuous awareness across multiple systems:

Monitor video management systems, alarms, access control, panic/duress, and infant protection systems
Conduct virtual patrols, video review, and proactive monitoring
Monitor alerts and relay open‑source security information

What Makes This Role Unique

Communications‑first security role (radio, phone, dispatch are core functions)
Fast‑paced, mission‑critical environment
Continuous decision‑making with real‑world impact
Technology‑enabled situational awareness
24/7 operations supporting clinical, staff, patient, and visitor safety

Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

Medical: Multiple plan options.
Dental: Delta Dental or reimbursement account for flexible coverage.
Vision: Affordable plan with national network.
Pre-Tax Savings: HSA and FSAs for eligible expenses.
Retirement: Competitive retirement package to secure your future.

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

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