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CSR - Call Center
Rochester, NH - Part Time
About this opportunityÂ
This position is responsible for efficiently providing solutions to customer service needs through a positive and respectful dialogue. The ability to multi-task and effectively manage and dispatch customer calls is essential.Â
Schedule:
Wednesday and Friday 5:00PM-10:00PM and Sunday 3:00PM-10:00PM.
What your role will look like
- Provide customers with requested information by using application software, or other appropriate means, and assist customers to achieve total satisfaction.
- Prepare documentation for data entry; perform data entry including entering customer information into computer system, such as payments, new account information, refunds, etc.
- Dispatch appropriate on-call field personnel to emergency services and communicate actions with district managers.
- Develop and maintain a working knowledge of Eastern’s manuals, policies, and Standard Operating Procedures. Apply this knowledge to address customer inquiries accurately and urgently.Â
- Participate in special projects as assigned.Â
- Collaborate with peers to meet the scheduling needs of the Call Center, including nights and weekends.
- Interact with customers and co-workers in a respectful and courteous manner.
What you’ll bring to this roleÂ
- Experience: 2 years of Telephone Call Center environment experience
- Education: High school graduate minimum
- Highly organized with strong problem-solving skills
- Utilize excellent verbal and written communication skills
 Apply now to heat up your career at Eastern!
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