Patient Experience Ambassador

Native American Patient Experience Ambassador - Individual who knows the cultural, traditional, and healing and death practices of the Native Americans, and how to navigate within the Mayo system. The Patient Experience Ambassador is a liaison between our patients and Mayo Clinic.  Assists the patient and family by coordinating and navigating complex components of the patient's overall experience. Provides oversight for the unique needs of the patient care experience and intervenes as necessary. Independently makes decisions and executes job duties. Additionally, provides internal education to care team members, providers and staff as needed. Position may sit on institutional committees and acts as a subject matter expert across the organization in support of efforts to address diversity, equity, and inclusion of specific patient groups. May oversee the management of various institutional projects and resources. Proactively interfaces with internal and/or external stakeholders to understand barriers, concerns and build relationships to enhance the experience of patients. Stays apprised on and connected to diversity and inclusion efforts throughout Mayo Clinic pertaining to defined patient populations being served. Required to adhere to and uphold the ethical, compliance, and regulatory standards set forth for the institution. Must be available to respond/consult on weekends and evenings when necessary. Position requires a combination of on-site and telework

• Establish rapport with patient and family members using therapeutic communication techniques
• Assess patients and family for spiritual needs and perform spiritual ceremonies 
• Facilitate the assessment of patient and family for monetary, transportation and funeral home needs
• Patient and family education – understand medical diagnosis and treatments
• Aids patients with regard tests, procedures, and discharge disposition
• Provides support for patients and families when there is a death utilizing cultural protocol and communicating with nursing and medical staff
• Palliative care for patients and families – grief counseling, educating staff on cultural practices with body after death
• Proactive outreach to patients and families prior to appointment/procedure to ensure needs are anticipated 
• Facilitate education for internal stakeholders/care team members where/when appropriate

**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.