Safety and Security Officer - Rochester General Hospital, Security (Full-Time, 24/7 Operations, Including Weekend Rotation)

Job Title: Safety and Security Officer - Rochester General Hospital, Security (Full-Time, 24/7 Operations, Including Weekend Rotation)

 Department: Security
Location: Rochester General Hospital (RGH) - 1425 Portland Avenue, Rochester, NY 14621
Hours Per Week: 40
Schedule: Varies, 24/7 Operations, including weekend rotation

SUMMARY:

  The role plays a key role in maintaining a safe, secure, and welcoming environment across Rochester Regional Health facilities. Responsibilities include patrolling assigned areas, monitoring facility access, assisting patients and visitors, and responding to both routine and emergency situations. Officers are expected to deter aggression, enforce safety protocols, and communicate effectively with diverse populations. This position requires professionalism under pressure and a strong commitment to customer service and public safety.

RESPONSIBILITIES: 

• Ensure Safety and Security: Maintain a visible security presence, respond to routine and emergency incidents, patrol facilities, and prevent unauthorized access or disturbances.

• Access and Visitor Control: Monitor entrances and exits, assist and screen visitors, and ensure proper admittance processes are followed.

• Incident Response: Respond to and manage incidents involving violence, hazards, or emergencies; protect evidence and communicate effectively with appropriate personnel.

• Customer Service: Provide respectful, courteous interactions with patients, staff, and visitors while representing the organization professionally.

• Compliance and Conduct: Uphold grooming and uniform standards, identify safety hazards, demonstrate age-related care competency, and perform additional duties as needed.

REQUIRED QUALIFICATIONS:

• High school diploma or equivalent

• 6 months experience in Law Enforcement, Corrections, Military, or Security

• NYS Security Guard License within 90 days of hire

• Valid NYS Driver’s License

PREFERRED QUALIFICATIONS:

• Strong interest in safety and security, public safety, or law enforcement

• Excellent communication skills and a customer-focused attitude

• Ability to maintain a professional demeanor in high-stress or emergency situations

• Demonstrated interest in security, safety, or law enforcement

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.