Network Operator I

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

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ESSENTIAL FUNCTIONS

• Provides first point of escalation into networking team. Monitors network to ensure optimal performance, including site outage investigations and equipment failures. Assists in the management of network capacity and escalates when appropriate. Researches and implements solutions for vendor and end-user initiatives.
• Installs and configures network equipment in accordance with network standards. Assesses current communication equipment rooms for identification of end devices in preparation of network equipment replacement. Participates in the planning for network equipment replacement, including configuration of equipment, physical installations and coordination with stakeholders for maintenance scheduling.
• Documents network cable plant and maintains an inventory of network components throughout entire network infrastructure. Recommends and implements process changes to improve efficiency. Provides on-call coverage to service network interruptions, escalating when appropriate.
• Resolves problems with cabling partners regarding procedures, managing customer expectations and successfully closing all customer orders. Identifies and documents areas of improvement.
• Conducts research to assist in the creation of technical support documentation for systems and applications.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School diploma or equivalent and 1 year of relevant experience required
• Associate's degree preferred
• Or equivalent combination of education and experience
• Experience working with large, enterprise-wide LAN/WAN environments in higher education or healthcare setting preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated analytical and problem-solving skills required
• Strong verbal and written communication skills required
• Familiarity with network electronics, including optical networking concepts, routers, switches, etc. preferred
• Familiarity with network management tools, such as Intermapper, Netdisco, Cisco Prime Infrastructure, etc. preferred
• Familiarity with structured cable plant components and techniques for both fiber and copper preferred
• Thorough knowledge of TCP/IP protocols and addressing preferred

LICENSES AND CERTIFICATIONS

• CCNA - Cisco Certified Network Technician upon hire preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.