Crisis Specialist

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

Opening:

Worker Subtype:

Time Type:

Scheduled Weekly Hours:

Department:

Work Shift:

Range:

Compensation Range:

Responsibilities:

ESSENTIAL FUNCTIONS

• Monitors/navigates the Virtual Mental Health Urgent Care work queue and facilitates connection of patients to providers in the DexCare platform and EHR. Ensures demographic and insurance information is accurate and updated.
• Facilitates collaboration with community agencies, PCPs, therapists, and law enforcement agencies as necessary at the request of the mental health providers to coordinate care in the moment.
• Carries out strategies for implementation of treatment recommendations and interventions by: establishing contact with the patients, family members, and various service providers; assuring appropriate utilization of support services in the community; and takes initiative for suggesting appropriate community services that would enable the patient to function at his/her optimal level in the community.
• Maintains contact with service providers to assess: appropriateness of placement; continued progress of patients; and other supplemental needs of patients.  Implements the proper intervention strategies with minimal supervision. Documents patient contacts and patient progress in the medical record and assists patients with paperwork, correspondence, etc. necessary to ensure linkage to appropriate resources.
• Maintains current knowledge of and supports the policies and procedures of community resources, assists patients with identifying their needs and providing and/or connecting them with appropriate community resources.  Participates in education and training for provision of services to patient in psychiatric crisis. Participates in data collection for Crisis Call Line and Virtual Mental Health Urgent Care services.
• Models ICARE Values, supports diversity and inclusion strategies and approaches that reduce stigma, engages patients, and promote patient-driven decision making with clinical leadership team to provide referrals and connections to those resources.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• Associate's degree
• 2 years experience in human services, preferably in a psychiatric crisis or emergency setting; or an equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

• Availability to work a flexible work schedule including occasional evenings and weekends, effective communication and teaching skills, and the ability to empathize families and/or support systems
• Ability to speak Spanish, Vietnamese or be fluent in American Sign Language, preferred

LICENSES AND CERTIFICATIONS

• Family Peer Advocate, preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.