Switchboard Operator

SUMMARY

As a Switchboard Operator, your superior interpersonal and organizational skills, along with your dedication to customer service is vital to ensuring overall customer satisfaction.   

STATUS:  Full-time              

LOCATION: Unity Hospital         

DEPARTMENT: UH Switchboard

SCHEDULE:   2:30 pm - 11 pm, and 8:30 am - 5:00 pm (T, W, TH, F,& SUN)       

ATTRIBUTES

• Two (2) years customer service experience, preferably in a fast pace environment setting

• Demonstrated compassion, empathy and customer service skills

• Strong verbal and written communication skills, including excellent diction and articulation

• Ability to multitask and work under rigorous pressure

• Proficient in use of computers; must be able to type a minimum of 35 wpm

• Bilingual preferred; able to pass a language proficiency assessment within 30 days of hire

RESPONSIBILITIES

• Call Management. Answer incoming/outgoing/internal calls to the switchboard, promptly and courteously giving priority to STAT and/or emergency calls; connect calls to appropriate personnel; monitor emergency radio, fire panel and other alarm panels; provide over-head page for all internal and external disaster situations (code calls and drills)

• General Assistance. Provide patient information to customers via computer access and printed reports; enter department schedules, updating as needed; miscellaneous duties as requested by the manager

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.