Manager of Accounts

Description

Position: Account Manager

Reports To: Director of Client Services

Status:   FT  

Manages   Others:   No

Position Summary:

An   Account Manager’s role is to create long-term, trusting relationships with our   customers. The Account Manager’s role is to oversee a portfolio of assigned   customers, answer client inquiries and identify new business opportunities   among existing customers.

Essential   Functions:

• Develop        strong relationships with customers, connecting with both internal and        external teams, and providing high level reports.
• Answer        all direct client inquiries while handling and executing any escalated        issues both internally and externally until final resolution.
• Coordinate        with cross-functional internal teams (including the Service, Parts,        Billing, Field, and Executive teams) to improve the entire customer        experience. This position may require occasional travel.
• Account        Managers will be responsible for providing high level reports regarding        account status and any information customers may need.
• Ability        and desire to collaborate with coworkers and management to achieve        business standards, provide customer satisfaction and engaged in our        services.
• Lead        point of contact for all matters specific to assigned accounts at all        times.

WORKING CONDITIONS:

Physical Demands:

A = Major 

B= Moderate

C = Minor

• Sitting(A)
• Typing on computer laptop (A)
• Communicating (A)
• In open office setting

• Walking (C)
• Bending (B)
• Inside (A)
• Lifting up to 10 lbs. (C )

Mental   Requirements:

A = Major

B= Moderate

C = Minor

• Understand and carry out simple and        complex oral and written instructions (A)
• Read work orders, instructions,        schedules, schematics, and specifications (A)
• Prepare detailed reports through oral,        written, and electronic means (A)
• Work alone (A)
• Work with minimum supervision (A)
• Work on several detailed tasks        simultaneously with accuracy (A)
• Ability to handle after hours /        weekend client emergency inquiries both internally and externally (B)