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Job Overview
Our client is seeking an experienced General Manager to lead operations at our well-established collision repair facility in Rock Hill, South Carolina.
This role offers the opportunity to run the entire shop operation, including production, staff leadership, customer service, and financial performance. The General Manager will partner closely with ownership to improve operational efficiency, grow revenue, and help expand the business.
The shop has an excellent reputation in the local market and significant growth potential, including additional facility capacity that is not yet being utilized. The right leader will have the opportunity to drive growth and directly benefit from the results through a strong profit sharing structure.
Key Responsibilities
Shop Operations
Oversee day-to-day operations of the collision repair shop
Manage production workflow from vehicle intake through final delivery
Ensure repairs meet quality standards and delivery timelines
Maintain efficient production flow between estimating, parts, body, and paint departments
Leadership & Team Management
Lead and develop a small but growing team of front office and production staff
Provide clear direction, accountability, and coaching to employees
Foster a positive and performance driven work environment
Financial Performance
Monitor shop revenue, gross profit, and operational expenses
Drive improvements in labor efficiency, cycle time, and shop throughput
Support ownership with financial reporting and performance analysis
Estimating & Insurance Relations
Review and present repair estimates to customers and technicians
Manage supplement approvals and insurance communications
Maintain strong working relationships with insurance carriers and DRP programs
Customer Experience
Ensure excellent customer service from intake through vehicle delivery
Address customer concerns and maintain the shop’s strong reputation in the community
Requirements
Required Qualifications
Proven experience managing a collision repair shop or automotive service operation
Prior roles may include Body Shop Manager, Collision Center Manager, or Production Manager
Strong knowledge of the collision repair process including estimating, supplements, parts, and production flow
Experience working with insurance carriers and DRP programs
Ability to lead a team and drive performance using KPIs
Strong communication and customer service skills
Basic financial management skills including revenue, gross profit, and expense oversight
Experience using CCC ONE estimating software (required)
Valid driver’s license
Preferred Qualifications
I-CAR training or certifications
Experience with shop management systems such as Rome Technologies
Previous responsibility for shop P&L performance
Benefits
Compensation & Benefits
Base Salary: $85,000
Performance Bonus: Monthly bonus based on shop gross profit and quality metrics
Profit Sharing: 30 percent of bottom-line profit above owner baseline
On Target Earnings: Approximately $117,000+ annually
Additional benefits include:
Medical insurance stipend
Retirement plan (401k or SIMPLE IRA with company contribution)
Paid vacation and holidays
Paid training and industry certifications
Employee repair discounts
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