Accounts Receivable and Collections

Musca Law is seeking a detail-oriented and results-driven Accounts Receivable & Collections Specialist to manage client account balances, collections efforts, payment arrangements, and account reconciliation activities. The ideal candidate will possess strong communication and negotiation skills, maintain professionalism when discussing sensitive financial matters, and effectively support the firm's cash flow objectives. Bilingual English/Spanish skills are highly preferred due to the diverse clientele served by the firm.

Essential Duties and Responsibilities

Accounts Receivable Management

• Monitor and maintain client accounts receivable aging reports.
• Review outstanding balances and prioritize collection efforts based on aging and risk.
• Apply and reconcile client payments received through various payment methods.
• Research and resolve payment discrepancies and billing issues.
• Maintain accurate records of all collection activities and client communications.

Collections

• Contact clients by phone, email, and text regarding past-due balances.
• Negotiate payment arrangements and installment agreements in accordance with firm policies.
• Follow up consistently on delinquent accounts to ensure timely resolution.
• Escalate accounts requiring attorney review or further action.
• Maintain professionalism, empathy, and confidentiality during all collection efforts.

Reporting & Reconciliation

• Prepare weekly and monthly collections reports for management.
• Reconcile accounts and identify unapplied or misapplied payments.
• Assist with month-end closing procedures related to accounts receivable.
• Monitor payment trends and recommend improvements to collection processes.

Client Service

• Answer client inquiries regarding account balances, invoices, and payment options.
• Coordinate with attorneys, legal assistants, intake staff, and management regarding client account matters.
• Provide exceptional customer service while balancing the firm's financial objectives.

Qualifications

• Minimum of 2 years of accounts receivable and collections experience.
• Experience in a law firm, professional services, or financial services environment preferred.
• Bilingual English/Spanish strongly preferred.
• Proficiency with Microsoft Office, particularly Excel.
• Experience in QuickBooks Online 
• Strong organizational, analytical, and problem-solving skills.
• Ability to maintain confidentiality and handle sensitive information professionally.

Key Competencies

• Collections and negotiation skills
• Attention to detail
• Customer service orientation
• Effective verbal and written communication
• Time management and follow-through
• Strong organizational skills
• Ability to work independently and meet collection goals

Compensation: Competitive salary based on experience, plus benefits and performance-based incentives where applicable.

This position plays a critical role in improving cash flow, reducing aged receivables, and providing outstanding service to clients while supporting Musca Law's financial and operational objectives.