Operations & Production Coordinator (Prizm - Custom Aircraft Lighting)

Bring your organizational, production, and customer service expertise to a role where every detail matters. If you enjoy balancing operational coordination, inventory management, customer support, documentation, and hands-on production activities, this is an opportunity to join a team that values accountability, precision, and continuous improvement.

Who We Are

Elliott Aviation, a leader in aircraft solutions, has an exciting opportunity for an Operations & Production Coordinator (Prizm) at our location in Moline, IL. Since 1936, Elliott Aviation has been a trusted provider of customer-focused solutions for business aviation.

Our Prizm team supports specialized custom aviation lighting products and services where quality, responsiveness, documentation accuracy, and customer satisfaction are critical to success.

Position Summary

The Operations & Production Coordinator supports the daily operations of the Prizm business by coordinating customer orders, production activities, inventory control, regulatory documentation, shipping and receiving, repair administration, and general business operations. This role requires strong organizational skills, attention to detail, adaptability, and a commitment to supporting customers and operational excellence.

Why This Role Is Different

• Diverse responsibilities spanning operations, production support, inventory, customer service, and documentation management.
• Opportunity to support a specialized aviation lighting business within a respected aviation organization.
• Hands-on involvement with production, repairs, inventory, and customer order fulfillment.
• Exposure to aviation regulatory documentation and certification processes.
• Ability to make a direct impact on customer satisfaction and operational efficiency.
• Work in a collaborative, small-team environment where individual contributions are highly visible.

A Day in the Life

You may begin your day reviewing customer orders, updating work orders, and coordinating project documentation. Throughout the day, you could be processing inventory transactions, supporting FAA certification activities, assisting with shipping and receiving, managing repair records, or helping assemble aviation lighting products.

Success in this role comes from balancing multiple priorities while maintaining accurate records, supporting customers, and ensuring operational processes run smoothly from order entry through delivery.

Essential Job Functions

• Serve as a primary point of contact for customer inquiries and order administration.
• Review purchase orders and support customer communications and issue resolution.
• Open, maintain, and close work orders and project files.
• Maintain traceability documentation and operational records.
• Coordinate FAA Form 8130-3 certification activities and maintain certification records.
• Manage customer documentation databases and support SharePoint updates.
• Maintain inventory records, part numbers, pricing, and bill of material information.
• Monitor inventory levels and assist with obsolete inventory analysis.
• Assemble and fabricate PMA-approved parts and kits.
• Process repair units and maintain repair tracking records.
• Administer warranty claims and return material authorizations (RMAs).
• Receive and process incoming shipments and coordinate outbound shipments.
• Generate sales orders, packing slips, certifications, invoices, and credit memos.
• Maintain customer, supplier, and dealer records within business systems.
• Track product and operational data and support process improvement initiatives.
• Perform other duties as assigned.

Qualifications & Requirements

Education & Experience

• High school diploma or equivalent required.
• Two or more years of experience in administrative, operations, manufacturing, customer service, inventory, logistics, or related roles preferred.
• Aviation industry experience preferred.
• Familiarity with aviation terminology, acronyms, and documentation preferred.

Systems & Technical Experience

• Proficiency with Microsoft Office applications required.
• Experience with Pentagon software preferred.
• Experience with SharePoint and inventory management systems preferred.
• Electronics assembly, soldering, or manufacturing experience preferred.

Skills & Competencies

• Strong organization and planning abilities.
• Excellent written and verbal communication skills.
• Customer-focused mindset and service orientation.
• Strong attention to detail and accuracy.
• Effective time management and prioritization skills.
• Ability to troubleshoot issues and identify practical solutions.
• Ability to work independently and as part of a team.
• Commitment to accountability, integrity, and continuous improvement.

Physical & Work Environment

• Regularly sits, stands, and moves throughout the workday.
• Routinely lifts up to 10 lbs. and occasionally up to 50 lbs.
• Ability to perform both computer-based and hands-on production activities.
• Ability to move materials associated with shipping, inventory, and production operations.
• Limited exposure to outdoor weather conditions, fumes, and loud noises.

What Matters Most

Skills can be taught. Attitude, accountability, and work ethic are harder to develop.

We're looking for someone who:

• Shows up on time and ready to contribute
• Takes ownership of their work
• Has a strong attention to detail and a commitment to quality. We aim for perfection in everything we do, while recognizing that excellent results require thoughtful prioritization and execution.
• Asks questions and enjoys learning
• Approaches challenges with curiosity and a problem-solving mindset
• Wants to be part of a team and support shared goals

If that sounds like you, we encourage you to apply, even if your experience doesn't perfectly match every qualification listed.

Additional Requirements

• Ability to attain and retain required airport credentials (AOA badge).
• Valid driver's license required.

Why Join Elliott

At Elliott Aviation, you'll have the opportunity to contribute to a specialized aviation business while working alongside a team committed to quality, customer service, and operational excellence. Your work will directly support the products, services, and customers that help keep aircraft flying safely and efficiently.

We Offer

• Benefits on Day 1
• Comprehensive Healthcare Coverage
• FREE Generic Prescriptions
• Paid Time Off and Paid Holidays
• 401(k) Company Match
• Technical and Professional Development
• FUN!

Compensation

The base hourly range for this role is $27.00 USD - $33.00 USD. The pay range provided is a good faith estimate representative of experience levels. Specific compensation for this role will be determined by several factors including but not limited to minimum and preferred qualifications, knowledge, skills, abilities, education, experience, and location.

Additional Information

Elliott Aviation is an equal employment opportunity employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.