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Do you seek to provide superior customer service?
Are you compassionate, caring, and able to handle emotional situations when necessary?
Do you have experience as a receptionist in a veterinary or medical clinic?
Do you speak Spanish?
If so, Patty Baker Humane Society Naples (PBHSN), Southwest Florida's state-of-the-art premier no-kill shelter, invites you to apply for the position of full time Client Services Representative. PBHSN operates a full-service small animal practice that is open to the public. We are seeking a service-oriented but assertive individual to provide clients and their companion animals with a positive appointment-making, check-in, and check-out experience.
Under the direction and guidance of the Client Services Manager, and in cooperation with other team members, Client Services Representatives:
- Answer phones
- Schedule appointments
- Welcome and check in clients and patients
- Check out clients and patients
- Collect and process payments
- Communicate with clients before and after appointments as needed
- Provide clients with accurate information in a friendly, caring, compassionate, and professional manner
We're looking for:
- Fluency in English and Spanish required
- At least one year experience in customer service in any industry
- At least one year experience as a veterinary or medical receptionist preferred
- Excellent customer service skills, including the ability to interact calmly with emotional clients
- Phone skills, including a clear speaking voice
- Accurate data entry and money handling skills
- Work well within a team
- Be responsive to professional feedback and direction
- Able to prioritize and manage multiple tasks
- Maintain a positive demeanor in a fast-paced environment
- Ability to work in the vicinity of and engage in limited handling of dogs, cats, and other small mammals
Schedule:
Full-time, 40 hours per week, Monday - Friday
Pay and Benefits
- Pay starts at $18.00/hr. Paid weekly.
- Paid time off and Holiday pay
- Medical, dental, vision insurance
- Paid parental leave
- Retirement plan available, matching funds after 1 year
- Significant discounts on veterinary services
Candidates must be authorized to work in the United States and complete a background check prior to employment. PBHSN values diversity and is an equal opportunity employer.
Application Instructions
- Apply online at https://pbhsnaples.org/careers
- All communication with candidates will be over email and/or text - check your spam folder!
- If you have technical issues or questions, please email hr@pbhsnaples.org
- No phone calls or walk-ins please
Learn more about this Employer on their Career Site
