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About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.        Â
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
No matter the season, Jackson Hole offers a lifestyle built around outdoor adventure, meaningful connections, and unforgettable moments. Surrounded by the iconic peaks of Grand Teton and the natural beauty of nearby Yellowstone National Park, Four Seasons Resort and Residences Jackson Hole offers more than a workplace. It’s an inspiring place to grow your career, build community, and explore year-round. From world renowned skiing and snowboarding in the winter to hiking, wildlife viewing, and endless outdoor recreation throughout the warmer months, there’s always something new to discover in heart of the American West.Responsibilities
- Provide an exceptional dining experience that reflects Four Seasons standards for quality, professionalism, and genuine hospitality.
- Foster a positive, collaborative, and guest-focused work environment through a professional and approachable attitude.
- Demonstrate sound judgment, accountability, and leadership when making decisions that support both guests and team members.
- Maintain comprehensive knowledge of hotel facilities, services, menus, and offerings to effectively assist and inform guests.
- Anticipate guest needs, resolve concerns promptly, and create personalized experiences that enhance overall satisfaction.
- Lead daily pre-shift meetings to communicate service updates, operational priorities, and guest expectations for each service period.
- Assist onboarding processes, ensuring new hires complete training requirements and are accurately entered into payroll and scheduling systems.
- Train, coach, and mentor employees while fostering a culture of accountability, engagement, and continuous professional development.
- Evaluate employee performance, provide ongoing feedback, recognize achievements, and administer corrective action when necessary.
- Ensure team members can accurately describe menu offerings, ingredients, preparation methods, wine selections, and beverage pairings.
- Monitor service execution and identify opportunities to improve quality, efficiency, and the overall guest experience.
- Review payroll, staffing levels, and labor utilization to support departmental productivity and financial goals.
- Collaborate with Culinary, Stewarding, Catering, Conference Services, and other departments to ensure seamless service delivery.
- Attend and participate in operational meetings, training sessions, and cross-functional initiatives to support hotel objectives.
- Analyze guest feedback, online reviews, and service metrics to identify trends and implement service improvements.
- Inspect outlet facilities and equipment regularly, recommending repairs, maintenance, and operational enhancements as needed.
- Serve as Manager on Duty when assigned, responding to guest, employee, and operational needs while maintaining service excellence.
- Perform additional responsibilities and special projects as assigned by management.
Preferred Qualifications
- Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This will include early mornings, evenings, weekends and holidays.Â
- Applicants are required to have two to three years previous employment in hospitality or F&B industry.
- A college degree in Hospitality or related area required.
- 12-18 month commitment for program.
- Successful candidate must possess legal work authorization in the United States
Program Details
The aim of the program is to develop the Manager in Training (MIT) to an Assistant Manager upon completion of the program, subject to satisfactory performance. The MIT will learn the standards and assume supervisory responsibilities in two or more departments within the first 12 months. You will be required to attending MIT meetings and trainings though the program. Additional projects and assignments will be assigned during your program.
Benefits!
- Discounted housing available
- Employee Travel Program!
- Medical, dental and vision insurance for you and your family
- 5 Weeks PTO
- Retail, spa and F&B discounts
- Free Employee Cafeteria meals
- Free uniform dry cleaning
- Discounted/transferable ski passes
- Free ski storage
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegalLearn more about this Employer on their Career Site
