Room Service Order Taker

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Responsibilities

• Answer guest calls and respond to requests through the hotel's chat application, accurately taking in-room dining orders while accommodating special requests and dietary preferences.
• Offer quick, correct, precise and friendly service while accommodating guests’ specific requests and ensuring timeliness of service.
• Deliver exceptional, personalized service to every guest in accordance with Four Seasons Standards, creating memorable in-room dining experiences.
• Enter guest orders accurately into the hotel's point-of-sale (POS) system and communicate special requests clearly to the culinary team.
• Coordinate the timely delivery of in-room dining orders with In-Room Dining Servers to ensure accuracy, efficiency, and adherence to Four Seasons service standards.
•  Prepare, assemble, and organize dining carts, trays, and guest amenities to ensure exceptional presentation and service.
•  Assist In-Room Dining Servers with order setup, amenities, and service preparation to support seamless guest experiences.
• Create, assemble, and deliver guest amenities and special occasion arrangements to enhance each guest's stay.
• Maintain comprehensive knowledge of food, beverage, and wine offerings to confidently answer guest questions and provide recommendations.
• Ensure all guest requests are handled promptly, professionally, and with attention to detail.
• Communicate effectively with guests, culinary teams, and fellow team members to ensure smooth operations and exceptional service.
• Perform opening, closing, and side-work duties, including polishing silverware, stocking supplies, organizing service areas, and maintaining cleanliness.

Preferred Qualifications

• 1 or more years experience in Food and Beverage. Previous Experience in hotel and fine dining preferred.    
• Requires reading, writing and oral proficiency in the English language.
• Ability to operate computer equipment and other food & beverage computer systems, including MICROS, Microsoft Office, OpenTable and labor management and payroll systems
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This may include some evenings, weekends and holidays. 
• Safely lift, push, pull, and transport trays, carts, and equipment weighing up to 40 pounds.
• Ability to stand and walk up to 8 hours.
• Successful candidates must possess legal work authorization in the United States

Benefits!

• Discounted housing available
• Employee Travel Program!
• Medical, dental and vision insurance for you and your family
• 5 Weeks PTO
• Retail, spa and F&B discounts
• Free Employee Cafeteria meals
• Free uniform dry cleaning
• Discounted/transferable ski passes
• Free ski storage

We look forward to receiving your application!