Digital Channel and Treasury Support Manager

To see benefits offered by Foresight Bank, please visit our careers page: Career Opportunities | Foresight Bank.

Organization Overview:

Foresight Bank is the largest, locally owned community bank in Northern Illinois, with fifteen offices in the counties of Winnebago, Stephenson and Kankakee. Foresight Bank is owned by Foresight Financial Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the Federal Reserve.

Position Summary:

Leads the strategy, delivery, and continuous improvement of all digital banking channels (online and mobile) and treasury management implementation and support. Owns the digital product lifecycle (ideation → launch → adoption → optimization) while overseeing implementation, client onboarding/training, and high touch support for commercial clients. Ensures strong vendor performance, operational excellence, and regulatory compliance (e.g., Reg E, NACHA), and partners across Commercial, Retail, IT, and Operations to drive digital transformation and superior client experience.

Primary Responsibilities:

1) Strategy & Product Ownership

• Own the end-to-end lifecycle for digital banking channels; maintain roadmaps informed by market research, client feedback, and competitive analysis (retail & commercial). 
• Collaborate with Project & Product Management on business cases and launches for new digital and treasury capabilities. 
• Track and analyze adoption, engagement, and product usage to guide prioritization and investment. 

2) Treasury Implementation, Onboarding & Support

• Supervise daily treasury operations (ticketing, phone, email) to ensure accurate, timely fulfillment of implementation and support requests. 
• Serve as a subject matter expert and escalate point for all Treasury Management services.
• Lead client onboarding and training (in person and remote) for ACH, online wires, commercial online banking, bill pay, sweeps, Positive Pay, and RDC. 
• Configure and maintain treasury products/services; enter pricing in account analysis per policy/approved exceptions. 

3) Client Experience & Issue Resolution

• Serve as an escalation point for complex client issues; join client/vendor calls to expedite resolution and communicate status. 
• Integrate voice of customer learnings into product backlog and operational improvements. 

4) Risk, Compliance & Audits

• Maintain compliance with Bank Secrecy Act, FACT Act, CRA, EEO/AA/Fair Employment Practices; ensure adherence to Reg E and NACHA Operating Rules. 
• Provide data and support for annual electronic banking risk assessments; oversee annual treasury third party ACH/RDC audits; respond to NACHA requests for proof of audits; support Treasury Management Sales with annual limit reviews (ACH/wire/RDC/mobile deposit), documentation, and approvals. 
• Prepare for exams/audits; gather and validate audit artifacts as requested. 

5) Vendor & Platform Management

• Monitor digital platform performance; conduct ongoing testing and promptly escalate issues to vendors for resolution per SLAs. 
• Proactively manage vendor relationships to ensure service quality and delivery against contractual obligations. 

6) Training, Change Management & Communications

• Partner with Training & Development and department leaders to build and deliver training for employees and clients on digital and treasury solutions. 
• Document user requirements, operating procedures, and job aids; coordinate internal and customer communications on changes with Marketing. 

7) Leadership & People Management

• Provide day‑to‑day leadership, coaching, and performance reviews; manage scheduling and staffing to meet bank needs. 
• Identify team development needs; schedule training to maintain coverage and policy adherence across roles. 

8) Cross‑Functional Collaboration & Projects

• Partner with Commercial, Retail, IT, and Operations on digital initiatives and process improvements; support corporate and departmental projects as assigned. 

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leadership:  Knowledge and skills in leading a department through empowerment, collaboration, communication, team building and mentoring.

Customer Service: Advanced ability to fulfill the needs of internal and external customers by anticipating their needs and delivering timely and accurate communication and follow through.

Organizational: Focus, plan, and prioritize work in a systematic way to complete tasks and projects.

Communicator: Effective written and oral communication skills.

Analytical Thinking: Strong analytical skills including the ability to address situations by using a logical, systematic, sequential approach.

Technical: Advanced working knowledge from user perspective of electronic banking applications. Fluency in Microsoft Word and Excel. 

Position Performance Standards:

 Successful exams and audits without significant findings.

Tracks and analyzes the productivity of digital banking customers and product usage levels.

Develops and manages Digital Banking initiatives.

Provide onboarding, training, and servicing of Treasury Management clients.

Ensure accurate and timely processing of implementation and support requests.

Performance Weightings:

40% Competencies

60% Position Performance Standards and Personal Goals

Qualifications:

HS Diploma or equivalent required. Minimum 10 years working in banking including 3-5 years’ experience with digital banking and 2-3 years’ experience with payment processing, Jack Henry core platform preferred. Strong knowledge of digital banking, payments, and relevant technologies. Knowledge of Regulation E and NACHA guidelines. Understanding of bank operations, compliance, and security. Self-user and promoter of electronic banking products.

Physical Demands and Work Environment: 

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time.