Healthcare Customer Service Representative

About the Role

We are seeking a detail‑oriented and customer‑focused Medical Scheduling Coordinator to support the coordination of medical examinations and related services. In this role, you’ll serve as a key point of contact between physicians, clients, and examinees—ensuring appointments are scheduled accurately, communications are clear, and services run smoothly.

This is an excellent opportunity for someone with medical scheduling or healthcare call center experience who thrives in a fast‑paced, service‑driven environment.

**This is a hybrid role that will require 1 day onsite in Rockford, IL weekly. Training will be 1 month fully onsite***

What You’ll Do

• Schedule medical examinations using internal database systems
• Coordinate and confirm appointment dates and times with physicians’ offices
• Communicate with clients and examinees regarding scheduling, physician CVs, appointment changes, cancellations, no‑shows, and receipt of medical records or images
• Confirm receipt of records for review referrals
• Prepare and send daily exam notification letters
• Serve as a liaison between physicians, clients, and examinees to ensure seamless communication
• Submit client invoices or billing issues to accounting when applicable and ensure required pre‑payments are collected
• Coordinate ancillary services such as interpreters, chaperones, transportation, and exam site rentals as needed
• Respond to inquiries regarding report status or additional information
• Provide support to other offices and team members as needed
• Arrange lodging and transportation for out‑of‑town examinees
• Process incoming and outgoing mail, deliveries, and shipments
• Participate in required training and educational activities

Required Qualifications

• High school diploma or equivalent
• Minimum of one year of related experience (medical scheduling, healthcare call center, or similar), or an equivalent combination of education and experience
• Proficiency with computers and Microsoft Office (Word, Excel, Outlook)
• Strong data entry skills with attention to detail

Preferred Qualifications

• Experience working in a medical office environment
• Ability to manage multiple phone lines in a high‑volume setting
• Typing speed of at least 35 words per minute

Key Skills & Attributes

• Excellent verbal and written communication skills
• Strong organizational and time‑management abilities
• Ability to work independently while contributing to a team‑oriented environment
• High level of accuracy, confidentiality, and professionalism
• Ability to prioritize tasks and remain focused amid frequent interruptions
• Comfortable working under pressure and adapting to changing priorities
• Ability to follow company policies and management direction consistently

Hours

Monday-Friday 8:30am-5:00pm CST

Why Join Us?

• Be part of a collaborative, supportive team
• Gain experience in a healthcare‑focused environment
• Develop valuable coordination and client‑facing skills
• Opportunity to grow and expand your role over time

Job Type & Location

This is a Contract to Hire position based out of Rockford, IL.

The pay range for this position is $16.25 - $16.25/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Rockford,IL.

This position is anticipated to close on Mar 20, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.