Loss Prevention Coordinator

Location: Hybrid (Rockford, IL or Jacksonville, FL)

Schedule: Monday – Friday, 8am – 5pm CST, on call rotation

Salary: $38,600 - $48,000 annually based on experience

What work will you perform?

In this role, you will serve as a critical member of Landstar’s safety team, responsible for ensuring safety related concerns and commercial motor vehicle accidents operating under Landstar authority are handled in full compliance with federal motor carrier safety regulations, state and local laws, and company policies. This position requires a high level of professionalism, sound judgment, and the ability to remain calm and composed while managing time-sensitive and often emotionally charged situations.  

Essential Responsibilities:

• Receive inbound calls from drivers, agents, customers and the motoring public on safety related issues.  
• Respond immediately to accident hotline, handling outbound calls in response to safety related concerns
• Complete data entry of accident requirements and record
• Ensure compliance with federal regulations in aspects of DOT accident reporting, post-accident testing and reasonable suspicion testing 
• Decision making specific to crash ruling
• Perform operator reviews and determine training needed and execute disciplinary action
• Must be available for all safety emergencies and capable of working autonomously in high stress safety situations
• Manage correspondence from the motoring public when complaints are safety related
• Analyze driver safety records and communicate disposition
• Other duties as assigned

Minimum Experience and Qualifications:

• High school diploma or general education degree (GED) required

• One year of customer service experience in a call center environment

Preferred Experience and Qualifications:

•  One year of transportation/logistics experience
• One year of DOT safety related experience

Knowledge, Skills, and Abilities:

• Proven independent decision-making skills

• Ability to follow verbal and written instructions

• Effective communication skills; must be able to retain and relay crucial safety information
• Accuracy in reporting crucial, confidential details to management related to possible increased liability/exposure
• Excellent organizational skills with the ability to prioritize
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
• Capacity to maintain composure in emotionally charged situations and/or escalated conversation. 
• Ability to travel as required (up to 5% travel)
• Availability for on call rotation

Why work at Landstar?

Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.

Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow.  We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.