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20849, Rockville, MD
Customer Success Specialist

Customer Success Specialist

CooperCompanies

Posted 2 days ago, valid for 19 days

Rockville, MD 20849, US

Competitive

Full Time

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Sonic Summary

We are looking for an experienced premier plans specialist to join our team.
This global role involves collaboration with Inside Sales, Field Sales, Customer Success, and Operations.
The position supports the Customer Success Team and qualifies intended parents for premium plans.
The ideal candidate should have a deep understanding of the customer experience and proven success in client relations.
A competitive salary is offered, and candidates should have significant experience in the Fertility industry.

We are seeking an experienced premier plans specialist to join our dynamic team. This is a global role and will work in collaboration with Inside Sales, Field Sales, Customer Success, and Operations. If you are an accomplished leader with a passion for delivering exceptional results globally in the Fertility industry, we invite you to join our team.

This role supports the Customer Success Team and is primarily responsible for qualifying intended parents for premium plans, acting as a liaison between the Refund Plans Team and the Family Building Consultants regarding all intended parents in premium plans and subsequent cycles. The ideal candidate deeply understands the customer experience, is diligent, and thorough, and has proven successful in executing client relations.

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