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Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Training & development
Benefits/Perks
- This position offers advancement opportunities.
- This is an hourly wage position. Base wage is $14-$18 per hour and is based on experience.
- Medical coverage will be provided as per company policy.
- Paid Vacation will be provided. One (1) week of vacation will be provided per annum and will increase based on years of service.
- The company offers six (6) paid holidays.
- Cellphone and mileage reimbursements are offered based on usage.
Job Summary
Plans, develops, and establishes systems and procedures for office/showroom related activities in accordance with directives established by the President or General Manager, by performing duties personally or through subordinates.
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ResponsibilitiesÂ
The office manager is responsible for the efficiency and effectiveness of general office processes. This involves coordination among departments to ensure that service and quality objectives are fulfilled. He/she helps to manage the customer’s experience with the company and its employees. Other duties may be assigned.
A responsibility is an area you oversee and administrate. Often this includes delegating the task. The Office Manager, however, holds the accountability. This frequently involves setting up a system to see that the responsibility is fulfilled.
- Answers the phones and services customers accordingly or directs the call to the appropriate party. During the busy and steady season, this is a primary activity.
- Produces/finalizes production folders prior to submitting to the production department.
- Totals all completed production folders and processes as necessary.
- Refills or prints out forms as needed.
- Performs QAC (Quality Assurance Calls) calls on a timely basis and coordinates with the production department accordingly.
- Responsible for general office filing on an as-needed basis.
- Responsible for computer system back up system.
- Analyzes and organizes office operations and procedures, such as information management, in conjunction with production manger, sales manager, bookkeeper, owner and/or SOAP team.
- Responsible for maintaining CRM for tracking customer, supplier, subcontractor, and vendor activity.
- Prepares invoices and billing materials for bookkeeping administrator.
- Researches and develops resources/systems that create timely and efficient workflows.
- Establishes uniform correspondence procedures and style practices in conjunction with SOAP team.
- Procures office supplies within budget guidelines.
- Ensures that all office purchases utilize Signs for Success Purchase Order system.
- Ensures timely incoming and outgoing mail flow, especially if mailbox is off-site.
- Fulfills errands for office on an as-needed basis.
- Audits and communicates complaints with management/ownership.
- Recommends to SOAP team service improvements and other procedures to prevent future complaints of similar nature.
- Responsible for general office maintenance, making sure shipments get delegated out of front office.
- Responsible for delegating collection calls to appropriate project manager/estimator.
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Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Â
- Possess High School Diploma or equivalent
- Possess valid Drivers License
- Minimum of three years experience in an office or customer service position
- Excellent communication skills in fluent English, including the ability to present and speak in public
- Ability to exercise integrity at the moment of choice
- Ability to think and reason strategically
- Comprehensive computer skills including software (Windows, Office, database experience), hardware, programs, and applications
- Proven experience in a supervisory capacity
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Compensation: $23.00 - $25.00 per hour
Signworld is an organization of independently owned sign companies, throughout North America, offering a wide array of signage to local and national clients. If you’re interested in joining a company that offers flexibility, a great company culture, competitive compensation and opportunities for growth… look no further than your local Signworld affiliate!
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