Patient Services Representative (Part-Time)

Job DetailsJob Location: FST Rockwall - Rockwall, TX 75032About Fertility Specialists of Texas Fertility Specialists of Texas is a leading fertility clinic known for advanced treatments and a genuinely compassionate, patient-centered approach. We offer a full spectrum of reproductive care: consultations, IUI, IVF, and egg, sperm, and embryo freezing, with high success rates and a team that shows up for patients at every step of their journey. We are proud of our clinical excellence and equally proud of the environment we have built for the people who deliver that care every day. The Role The Patient Services Representative is the first face our patients see and the first voice they hear, and that moment matters more than most. This is a part-time position based at our Rockwall, TX location. We are looking for someone who brings genuine professionalism to patient-facing work and understands that in a fertility clinic, warmth and composure are not just nice to have, they are part of the care. Schedule This position is part-time up to 29 hours per week, working daytime hours Monday through Friday. Shifts are offered on a consistent schedule in either a morning or afternoon block, so you will know exactly when you are working week to week. Consistent. Daytime. Up to 29 hours per week. No nights, no rotating shifts. If you have been looking for meaningful, professional work that fits around your life without sacrificing a predictable routine, this role was built for that. What You’ll Do You will be a key part of the patient experience at our Rockwall clinic: keeping things moving, keeping patients informed, and keeping the front desk running with care and precision. Greet and check in patients with warmth and professionalism Collect service payments and reconcile daily transactions Manage incoming calls and route them accurately to the right teams, prioritizing by urgency Guide patients through clinic policies and assist with required forms Verify and document insurance benefits and coverage in patient charts Log all interactions accurately in the electronic health record (EHR) Coordinate with care teams on schedule changes and patient flow Handle filing, scanning, and faxing to support clinic operations Uphold HIPAA regulations and maintain strict patient confidentiality What We’re Looking For This role requires a specific kind of professionalism. Our patients are navigating one of the most emotionally complex experiences of their lives. We need someone who can stay calm and composed under that weight. Demonstrated experience delivering exceptional customer service in a professional setting; healthcare or clinical front desk experience is a plus but not required Bilingual in English and Spanish is highly valued Comfort managing competing priorities in a fast-paced clinical environment The ability to make patients feel heard and at ease, even when they are stressed or scared Proficiency with EHR systems or a demonstrated ability to learn software quickly Familiarity with insurance verification and clinic procedures is a plus; we provide training High school diploma required; associate or bachelor's degree preferred Join Us At FST, your people skills have real stakes and real rewards. You will work alongside a mission-driven team in a growing field, doing work that genuinely matters to the patients who walk through our doors. We offer competitive compensation and a culture that takes both clinical excellence and human connection seriously. If you are ready to put your service experience to its most meaningful use, we would love to hear from you.