Quality Field Tech- Electrical- B Shift

Objective of job:

• To assure customer service and satisfaction as it pertains to product quality of wire harnesses. 
• To act as a communication link in addressing customer complaints. 
• To assist in the prevention of defects and the improvement of processes and products through interface with customer line personnel, business unit staff, and plant technical & quality specialists. 

Principal activities:

• Responds to customer complaints for wire harnesses products.
• Coordinates immediate actions at customer facility in response to complaints, including but not limited to; containing, sorting, and reworking suspected material.
• Monitors progress to ensure that customer requirements and deadlines are met for every activity such as, inspections/reworks/engineering changing.
• Documents and communicates all rework/inspection actions performed at customer’s site and manufacturing locations pertaining to customer complaints and DRX internal quality issues.
• Check and analyze all the reject parts and coordinates returns of defective products if needed. 
• Works closely with BMW line workers attending to their concerns pertaining to harnesses in effort to prevent possible future defects.
• Acts as the first point of contact to the customer regarding product quality (wire harnesses & other issues, as required)
• Performs tasks related to rework area, as assigned by the supervisor.
• Documents and reports the rework activities for wiring harnesses.
• Directs the upgrading of equipment to ensure timeliness and customer satisfaction.
• Maintains functionality of the rework area and in charge of the inventory of components at BMW and DAA cabinets. Keep an active inventory by ordering used and new released parts.
• Performs any additional tasks pertaining to customer quality, as assigned by the supervisor
• In charge of reviewing all the issues reported by the customer, and work on providing the suitable information for both parties involved.
• Provides information for the rework minutes incidents.
• Utilizes previous field experience to suggest improvements and to serve on continuous- improvement.      

Job Requirements:

• Associate's Degree preferred or equivalent work experience in related field. 
• 1 to 2 years of Quality experience.
• 1 to 2 years of Customer Service experience within the Automotive Industry is desired.