Job Title: Sales Support Associate

Department: Mart Cart

Reports To: Sales Operations Manager

FLSA Status: Non-Exempt

Location : Rogers, AR

Date: 4/23/2026

Summary

This is an entry-level sales support position and is responsible for entering orders and data, resolving customer service issues, and working closely with the sales team. This is a great opportunity to learn different functional areas of the organization (Sales, Marketing, Customer Service).

Essential Functions

Work closely supporting the internal Sales Team, outside Sales Representatives and Customers on various tasks and projects.
Process domestic and international sales orders for Jotto.
Responsible for retrieving orders from email and logging in to customer portals daily to retrieve purchase orders and update tracking status.
Responsible for sending credit applications to new customers and coordinating with Accounting on setting up new accounts, including terms or credit issues.
Work with Cross Functional Teams on purchase order details, pricing, or revisions.
Responsible for verifying account information, Salesperson Information, and territory codes.
Communicate with the Production Scheduler and appropriate Shipping departments to coordinate shipping dates and special instructions.
Reconcile recordkeeping spreadsheets and update required documentation.
Request freight quotes when needed for specific customers and credit card accounts.

Competencies

Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers.
- Business Acumen: Ability to understand business situations and make decisions to navigate them successfully.

Time Management: Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities and stays focused.
Problem Solving: Ability to overcome obstacles to achieve a goal.
Perseverance: Pursues everything with energy, drive, and a need to finish.
Decision Quality: Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets, and fax machines.

Physical Demands

This is primarily a sedentary role; however, lifting, bending, stooping, and standing are necessary. Mental alertness and long periods of concentration.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Evening and weekend work may be required as job duties demand.

Preferred Education and Experience

College Degree required
Microsoft Office – Word, Excel, Outlook, PowerPoint

AAP/EEO Statement: KS provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to these characteristics. Discrimination of any type will not be tolerated.

Other Job Duties: This job description is a general description of essential job functions. It is not intended as an employment contract nor to describe all duties someone in this position may perform. All employees of KS are expected to perform tasks as assigned by KS supervisory/management personnel, regardless of job title or routine job duties.

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