SonicJobs Logo
Left arrow iconBack to search

Customer Service - Donor Support Technician

CSL
Posted 14 days ago, valid for 16 days
Location

Rome, GA 30161, US

Salary

Competitive

Contract type

Full Time

By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.

Sonic Summary

info
  • The job involves preparing donors and equipment for the pheresis process and monitoring the procedure while responding to alarms.
  • Candidates need a high school diploma or equivalent and a minimum of three months of relevant experience, preferably in a medical environment.
  • The role requires maintaining donor data accuracy and ensuring compliance with safety policies and procedures.
  • The position may require bilingual skills and the ability to perform basic math calculations.
  • The salary for this role is $30,000 annually, and the job may involve working overtime and in a fast-paced environment.

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

  • Prepares the autopheresis machine for the pheresis process. 
  • Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. 
  • Disconnect the donor when the process is complete. 
  • Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. 
  • Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. 
  • Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. 
  • Alerts Group Leader or Supervisor of donor flow issues. 
  • Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).  
  • Understand the policies and procedures associated with hyper immune programs at the center if applicable. 
  • Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 
  • Maintain confidentiality of all personnel, donor and center information. 
  • May be cross-trained in other areas to meet the needs of the business. 
  • Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 
  • Perform job-related duties as assigned. 

Your skills and experience

Education

High school diploma or equivalent required 

Experience 

  • Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
  • Will perform basic math calculations

Working Conditions

(physical & mental requirements) 

  • Understand, remember and apply oral and/or written instructions
  • Understand and follow basic instructions and guidelines
  • Must be able to see and speak with customers and observe equipment operation.  
  • Occasionally perform tasks while standing and walking up to 100% of time  
  • Reach, bend, kneel and have high level of manual dexterity  
  • Occasionally be required to lift and carry up to 25 pounds
  • Fast paced environment with frequent interruptions
  • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
  • Required to work overtime and extended hours to support center operational needs



Learn more about this Employer on their Career Site

Apply now in a few quick clicks

By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.