Customer Service Representative

Job Summary:

The Customer Service Representative serves as a key point of contact between customers and internal departments, ensuring accurate order processing, timely communication, and a high level of customer satisfaction.

Essential Functions:

• Respond to customer inquiries by phone and email
• Provide product information, pricing, and lead‑time details
• Manage and prioritize expedite requests through effective coordination with production and scheduling
• Enter customer quotes and orders into the ERP system accurately
• Review purchase orders for accuracy
• Follow up on outstanding quotes and customer requests
• Coordinate with production and shipping to resolve issues
• Maintain accurate customer records and documentation
• Support general customer service and administrative tasks as needed

Qualifications

• High school diploma or equivalent required
• Experience in manufacturing, customer service, or order entry preferred
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong attention to detail and ability to manage multiple priorities
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Experience working with ERPs or order management systems
• Ability to work collaboratively across multiple departments as well as autonomously

Physical Demand

• Sitting, twisting, reaching in front of you at shoulder level, use of head in a static position and use of both hands for fine finger dexterity and to grasp frequently
• Standing and walking occasionally

Equal Employment Opportunity Statement

Varflex Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

Americans with Disabilities Act (ADA) Statement

Varflex Corporation complies with the Americans with Disabilities Act (ADA) and applicable state laws. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. Employees or applicants requiring accommodation should contact Human Resources.

Disclaimer

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may change at any time with or without notice, based on business needs.