Patient Access Advisor

Patient Access Advisor

Multiple Shifts Available:

• 7:00 a.m. – 3:00 p.m. (Includes patient scheduling responsibilities.)
• 3:00 p.m. – 11:00 p.m.

Rome Health is seeking detail-oriented, customer-focused Patient Access Advisors to join our Patient Access team. In this role, you will serve as a vital first point of contact for patients by ensuring accurate registration, insurance verification, and financial clearance while providing exceptional customer service.

Please Note: In addition to the responsibilities listed below, the 7:00 a.m. – 3:00 p.m. shift is responsible for scheduling outpatient appointments and procedures, coordinating with physician offices and clinical departments, and ensuring appointments are scheduled accurately and efficiently.

Key Responsibilities

• Register patients accurately and collect required demographic and insurance information.
• Explain required forms and obtain appropriate patient signatures.
• Verify insurance eligibility and benefits and document prior authorizations.
• Obtain or validate authorizations for scheduled procedures, including high-cost medications.
• Validate medical necessity for ordered services.
• Collect patient co-pays, deductibles, and other point-of-service payments.
• Ensure physician orders are complete and compliant with hospital policies.
• Maintain accurate patient records in accordance with organizational, regulatory, and payer requirements.
• Deliver compassionate, professional customer service while assisting patients and their families.
• For the 7:00 a.m. – 3:00 p.m. shift: Schedule outpatient appointments and procedures, coordinate scheduling with providers and ancillary departments, and provide patients with appointment instructions and preparation information.

Qualifications

Experience

• Previous experience in an acute care hospital, physician practice, scheduling, registration, or other healthcare setting is preferred but not required.

Knowledge

• Knowledge of general office procedures and office equipment.
• Familiarity with medical terminology, insurance verification, healthcare registration, and patient scheduling processes is preferred.

Skills

• Excellent verbal and written communication skills.
• Strong keyboarding and data entry proficiency.
• Ability to operate standard office equipment.
• Professional telephone and customer service skills.
• Strong attention to detail with the ability to accurately process confidential and detailed information.
• Ability to prioritize tasks and work effectively in a fast-paced environment.

Education & Certifications

• High School Diploma or GED required.
• Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM) certification preferred.

Join Rome Health and become part of a team dedicated to delivering an exceptional patient experience from the very first interaction. Your attention to detail, professionalism, and commitment to outstanding service help ensure patients receive the care they need with confidence.