Customer Service Representative

About Fusion Transport 

Delivering Next-Generation Logistics Solutions 

Fusion Transport offer more than 40 years of industry leading experience providing customized supply chain solutions. We are a rapidly growing >$300M+ company with nationwide presence. We are an integrated third-party logistics company, with a brokerage division, an in-house long-haul fleet, several warehouses around the country, and a retail consolidation business. We currently operate under three levels of services which include Assets, Brokerage, and Warehousing. 

From first contact to final delivery. Our approach is what is missing in the industry and our customer experience is what will allow us to take the next steps in Fusion’s evolution! 

Title: Customer Service Representative

Shift: Full Time 

We Care About You: 

At Fusion we value the hard work our employees provide day in and day out. We understand the grind and grit it takes to become successful in this industry. Our promise to our logistics specialist is that we will make sure you earn what you deserve for the clients you support.  

Responsibilities 

• Coordinate customer service activities such as, process freight work orders, schedule loads, invoicing, and handling any other customer requests 
• Generate bills of lading and any other related paperwork for work orders 
• Check all orders for special requests and post inventory records 
• Assist, coordinate and conduct physical and cycle counts 
• Reconcile inventories to book records and adjust when necessary 
• Coordinate special, last minute shipping requests with the warehouse and other departments 
• Ensure proper invoicing of account activity 
• Partner with operations to solve any customer inventory discrepancies   

Qualifications 

• High School Diploma or GED equivalent.
• 1+ years Customer Service experience in warehousing or similar type industries 
• Weekend availability as needed. 
• Proficient with Microsoft based applications, specifically Excel 
• Excellent organization, time management, scheduling and attention to detail skills  
• At least one-year experience processing orders, transactions and or requests 
• Ability to work in fast-paced, demanding environments

Preferred:

• 1+ years experience in Logistics/ 3PL/ Warehousing environment.

What we Offer: 

• Medical, Dental and Vision Insurance 
• Paid holidays. 
• Paid time off (PTO) 
• 401(k)  
• Career growth opportunities 
• Collaborative & committed team environment.