Customer Service Representative

Position Overview

Now Hiring: Customer Service Representative

Job Type: Fulltime 8:00am-5:00pm (Flexible)

Location: Romeoville, IL

Compensation: $19 - $22/hr.

What’s In It for You:

• Competitive salary and benefits
• Opportunities for growth and advancement
• Supportive and collaborative work environment

Who We Are: 

Rubber-Inc. has been in business since 1939 with locations in Chicago, IL, Durand, WI,St. Louis, MO, and Charlotte, NC. We have a trained customer service department and outside sales force to help provide the right products to solve today's service problems. committed to delivering exceptional experiences to our clients. We believe in putting people first, both our customers and our team members.

Job Summary: 

We are looking for a Customer Service Representative who is passionate about helping others, enjoys problem-solving, and thrives in a fast-paced environment. In this role, you’ll be the first point of contact for our internal and external customers, providing top-notch support through phone, email, chat, and counter sales.

What You’ll Do:

• Respond promptly and professionally to customer inquiries
• Handle Order entry via Phone and email communication
• Resolve customer issues efficiently and empathetically
• Maintain a high level of product/service knowledge
• Document interactions and follow up on customer cases
• Collaborate with internal teams to improve customer experience
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Respond to orders efficiently so that products are delivered in a timely and accurate manner.
• Ability to work on multiple tasks at a time and prioritize tasks as needed.
• Ability to work in a CSR program
• Adhere to high ethical standards and comply with all regulations.

What You’ll Need: 

• 3 years of customer service or related experience preferred.
• Comfortable using customer service software or CRMs (e.g.,Hub Spot)
• Must be comfortable with a high volume of customer phone calls.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively.

Please visit our website to know more about us: https://rubber-inc.com/

Pay Range