Customer Service Associate

At Hertz Rent a Car, we’re driven by excellence and powered by people. Our team thrives in a fast-paced, customer-focused environment where attention to detail and teamwork make all the difference. If you're organized, motivated, and ready to support a dynamic vehicle operation, this is your opportunity to grow with us! 

We’re hiring a Customer Service Associate to lead first-contact resolution efforts, manage customer interactions, and serve as the primary liaison for Net Promoter Score (NPS) performance. This role is ideal for someone who thrives in a customer-facing environment and is passionate about service quality and team empowerment. 

The starting wage for this position is $17 per hour plus benefits and commissions

 

What You’ll Do: 

• Customer Experience & Resolution 

• Provide above-and-beyond service to ensure customer satisfaction and retention 

• Handle and resolve customer issues at the counter and during returns with professionalism 

• Create a culture of empowerment and hospitality among staff 

• Leadership & Communication 

• Serve as the primary NPS liaison for the location 

• Analyze NPS results to identify trends and root causes 

• Communicate performance updates and drive action plans to improve guest satisfaction 

• Coach employees on customer needs and service techniques 

• Team Support & Compliance 

• Provide guidance, feedback, and individual coaching to team members 

• Ensure compliance with all corporate policies and procedures 

• Support internal communication and service consistency 

 

 

 

What We’re Looking For: 

• Must be 20 years of age or older   

• 3+ years of customer service experience 

• Experience in operations and sales; rental car experience a plus 

• Excellent oral and written communication skills 

• Strong relationship-building and leadership abilities 

• Flexible scheduling including nights, weekends, and holidays as needed 

• Proven problem-solving and decision-making skills 

 

What You’ll Get: 

• Competitive Pay 

• Discount on Hertz Rentals   

• Paid Time Off 

• Medical, Dental & Vision plan options 

• Retirement programs, including 401(k) employer matching 

• Paid Parental Leave & Adoption Assistance 

• Employee Assistance Program for employees & family 

• Educational Reimbursement & Discounts 

• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness 

• Perks & Discounts - Theme Park Tickets, Gym Discounts & more 

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. 

Individuals are encouraged to apply for positions because of the characteristics that make them unique. 

EOE, including disability/veteran