Position Summary

The Host/Hostess is the first and last impression of Gallions Fine Dining Restaurant. This position is responsible for providing exceptional guest service by warmly welcoming guests, managing reservations and waitlists, coordinating seating, and ensuring a smooth flow of service between the front-of-house staff. The Host/Hostess must maintain a professional appearance, communicate effectively, and contribute to creating an outstanding dining experience for every guest.

Essential Duties and Responsibilities

Greet every guest promptly with a warm, friendly, and professional attitude.
Manage reservations using the restaurant reservation system.
Maintain an accurate waitlist and provide realistic wait times to guests.
Escort guests to their tables while presenting menus and introducing their server when appropriate.
Coordinate seating with managers and servers to ensure balanced table rotation.
Answer incoming telephone calls professionally and assist guests with reservations and general inquiries.
Monitor the dining room to ensure guests are seated comfortably and promptly.
Assist in accommodating guests with special requests, accessibility needs, or celebrations.
Communicate effectively with management, servers, bartenders, and kitchen staff regarding seating needs and guest concerns.
Maintain a clean, organized, and welcoming host stand and entrance area.
Keep menus clean, organized, and readily available.
Thank guests for dining with Gallions and invite them to return.
Assist with opening and closing duties as assigned.
Support other front-of-house team members during busy service periods.
Follow all company policies, health department regulations, and safety procedures.

Qualifications

Previous restaurant or customer service experience preferred but not required.
Excellent communication and interpersonal skills.
Friendly, outgoing, and professional demeanor.
Ability to remain calm and courteous during busy periods.
Strong organizational and multitasking abilities.
Basic computer and reservation system knowledge preferred.
Ability to work flexible hours, including evenings, weekends, and holidays.

Physical Requirements

Ability to stand and walk for extended periods.
Ability to lift and carry up to 20 pounds.
Ability to bend, reach, stoop, and perform repetitive motions.
Ability to work in a fast-paced environment.

Expectations

Employees of Gallions Fine Dining Restaurant are expected to:

Provide exceptional hospitality to every guest.
Maintain a polished, professional appearance and adhere to company dress code standards.
Arrive on time and ready to work for every scheduled shift.
Demonstrate teamwork, integrity, and professionalism.
Treat all guests and coworkers with courtesy and respect.
Maintain confidentiality regarding company and guest information.
Follow all company policies and procedures.

Work Environment

This position works in a fast-paced fine dining environment where professionalism, attention to detail, and exceptional guest service are essential. Evening, weekend, and holiday availability is required.

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