Benefits:

Company parties
Competitive salary
Flexible schedule
Paid time off

Production Manager

Location: Metro East Detroit
Company: Floor Coverings International
Job Type: Full-Time (Monday–Friday, some weekends as needed)
Compensation: $60,000–$75,000 base (based on experience) + performance bonuses

About Us

Are you a natural leader who thrives on keeping projects on time and customers thrilled? Floor Coverings International is a locally owned and operated franchise delivering exceptional flooring solutions with a customer-first focus. We're committed to outstanding service, quality craftsmanship, and making a positive impact in our community — and we're looking for a Production Manager to help lead the way.

The Role

As Production Manager, you'll lead daily operations, manage installer relationships, and ensure customers are delighted from start to finish. This role requires strong leadership, multitasking, attention to detail, and industry knowledge.

Benefits & Perks

Competitive salary: $60,000–$75,000, based on experience
Company vehicle provided for work-related projects
Laptop and/or tablet, plus printer, provided
Paid vacation and holidays
Paid training and ongoing development
Full-time schedule (M–F, occasional weekends)

Qualifications

2+ years of experience in flooring installation and/or production management preferred
Strong communication skills, both by phone and in person
Established industry contacts a plus
Proficient in scheduling, planning, and workflow optimization
Tech-savvy (Salesforce, Excel, Outlook, or similar tools)
Proactive problem-solver with strong planning skills
Highly organized and detail-oriented
Confident decision-making abilities
Ability to visit active job sites and warehouse areas, including walking on uneven surfaces and occasional lifting
Valid driver's license and proof of insurance

Key Responsibilities

Customer Relationship Management: Build and nurture lasting relationships to enhance customer satisfaction and retention.
Project Communication: Keep customers and installers informed with clear, timely updates on project timelines, start dates, and any immediate needs.
Team Collaboration: Lead weekly meetings with sales staff to review new sales and ongoing projects.
Installer Recruitment & Vetting: Proactively source and evaluate installer talent.
Installer & Vendor Management: Oversee relationships with installers and vendors to ensure consistent quality and dependable partnerships.
Conflict Resolution & Problem-Solving: Resolve conflicts, negotiate effectively, and troubleshoot challenges that arise during construction to keep projects on track.
Warehouse & Inventory Management: Organize and oversee product storage for efficient, orderly warehouse operations.
On-Site Quality Control: Conduct regular job site visits to verify that work meets company standards and customer expectations.
Product & Cost Management: Oversee product allocation and manage job costs efficiently.
Documentation: Take before-and-after photos on every project to ensure accountability and quality.
Customer Satisfaction: Strive for 5-star ratings on every project through exceptional service and strong relationships.

Meet Your Future Bosses: Ken and Amy

Ken and Amy have proudly owned and operated Floor Coverings International since 2022, bringing hands-on leadership and a genuine passion for their community to everything they do. As owners, they've built a business grounded in strong Christian faith and old-fashioned values — treating customers and employees alike with honesty, respect, and care.

Customer service isn't just a priority for Ken and Amy; it's the heart of how they run things. From the first consultation to the final installation, they're committed to making sure every client walks away with the best flooring experience possible — and that same commitment extends to the team members who help make it happen.

If you're looking to join a team led by owners who genuinely care — about their customers, their community, and their people — you'll feel right at home working with Ken and Amy at Floor Coverings International.

Apply today to be part of this team!

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