About Pickleball Kingdom

Pickleball Kingdom is a premier indoor pickleball destination dedicated to delivering an exceptional playing experience through high-quality facilities, outstanding customer service, and a welcoming community for players of all skill levels. Our team members play a key role in creating an organized, energetic, and professional environment where members feel valued and excited to return.

Position Summary

Overview of Position

Pickleball Associates are the face of Pickleball Kingdom and play a vital role in creating a welcoming, organized, and well-maintained club environment. In addition to delivering excellent member service and administrative support, this role helps ensure courts, common areas, and front desk spaces are clean, prepared, and ready for daily play and programming.

Key Responsibilities

Member & Guest Experience

Greet members and guests promptly, professionally, and enthusiastically
Provide a friendly, inclusive, and service-oriented experience consistent with Pickleball Kingdom standards
Answer questions regarding club operations, programming, and amenities

Front Desk & Administrative Support

Answer incoming phone calls and respond to inquiries accurately and courteously
Schedule court reservations, lessons, clinics, events, and appointments using company systems
Perform administrative tasks including check-ins, data entry, basic record keeping, and reporting
Support smooth daily operations by monitoring front desk flow and member needs
Accurately follow and enforce Pickleball Kingdom's standard operating procedures related to member check-in, payments, billing, and membership processes.
Monitor and maintain appropriate inventory levels for front desk and facility supplies, including beverages, snacks, and first-air materials, and restock as needed.

Court Readiness & Facility Support

Ensure courts are clean, safe, and ready for play before, during, and after scheduled use
Perform light cleaning and straightening duties
Monitor common areas for cleanliness and safety and report maintenance or repair needs to management
Assist with basic setup and breakdown for lessons, clinics, leagues, and events

Sales & Product Knowledge

Maintain working knowledge of all products offered for sale, including paddles, apparel, snacks, and accessories
Assist members and guests with retail purchases and POS transactions
Demonstrate thorough understanding of membership options, pricing, and benefits, and clearly explain differences when asked

Issue Resolution & Communication

Receive and respond to member questions, complaints, or service concerns with professionalism
Escalate issues to management as appropriate and assist in resolution follow-up
Communicate effectively with coaches, managers, and team members to support daily operations

Qualifications

Required Qualifications

High school diploma or equivalent
Strong customer service and communication skills
Ability to multitask and remain organized in a fast-paced, active environment
Basic computer proficiency and ability to learn scheduling and POS systems
Dependable, punctual, and team-oriented

Preferred Qualifications

Prior experience in customer service, hospitality, fitness, sports, or retail environments
Experience with scheduling software or point-of-sale systems
Sales experience or comfort recommending memberships and products

Physical & Work Environment Requirements

Ability to stand and walk for extended periods
Ability to lift, carry, and move items up to 25 pounds (e.g., equipment, boxes, supplies)
Ability to bend, reach, and perform light physical tasks related to court and facility readiness
Ability to work evenings, weekends, and holidays as required by business operations

This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the Company.

Pickleball Kingdom Roseville is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pickleball Kingdom Roseville is committed to working with and providing reasonable accommodation to individuals with disabilities or individuals who may need religious or medical accommodation.

If you need accommodation because of a disability, medical, or religious reason for any part of the employment process you can notify the Human Resources Department, and your request will be reviewed.

Learn more about this Employer on their Career Site