Warranty Administrator

Camping World is seeking a Warranty Administrator to join our growing team.

What You'll Do:

• Foster and maintains excellent relations between customers and store

• Answer incoming telephone calls and responds in a courteous and professional manner

• Assist Service Advisor in scheduling service appointments according to scheduling policies

• Greet all incoming customers in a professional and courteous manner

• Assist Service Advisors in write up of incoming customers work orders

• Obtain any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturer's warranty policy & procedure manuals

• Follow up on all warranty receivables to ensure payment in timely manner, contacting customers as needed to schedule appointments for special order parts

• Fill in as needed as service dispatcher

• Participate in training as prescribed by management

• Assist Technicians as needed with diagnosis, authorization or repairs

• Follow up on open work orders as per policy of dealership

• Follow all rules, regulations and laws with regard to moving dealership owned or customer's units

• Maintain a clean and safe work environment.

• Acknowledge all guidelines and policies as described in company policy handbook.

• Maintain a safe work area for customers and coworkers

What You’ll Need to Have for the Role:

• High School Diploma or equivalent preferred

• One year of RV experience preferred but not required

• Strong computer skills

• Working knowledge proper and safe use of equipment

• Excellent organizational/sequencing skills

• Working knowledge of activities, methods, procedures and policies of the Service Department

• General knowledge of product installation activities

• Valid Driver's License may be required

• Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person

• Ability to accept additional tasks, duties and/or direction from management

• Requires some bending, climbing, and kneeling in order to take photographs of various areas of an RV

• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices

• Periods of standing, stooping, crawling, and bending