Estate Watch Buyer

Position Summary:
The Estate Watch Buyer will be responsible for expanding the company’s pre-owned watch inventory and cultivating a loyal clientele. This individual must possess extensive knowledge of luxury watch brands, models, and market trends, along with strong negotiation skills and a passion for delivering an exceptional customer experience.

Roles and Responsibilities

Watch Buying & Evaluation:

• Source, evaluate, and acquire pre-owned watches from individuals, collectors, and various other channels.
• Conduct thorough inspections to assess authenticity, condition, and market value.
• Negotiate pricing and terms to ensure optimal acquisition outcomes for the company.

Inventory Management:

• Maintain accurate records of acquired inventory, including detailed descriptions, pricing, and authenticity documentation.
• Organize and display watches in the showroom to enhance visual appeal and accessibility for customers.

Sales & Customer Service:

• Assist clients in selecting the perfect pre-owned watch, offering expert guidance on brands, models, and features.
• Foster trust and loyalty by delivering exceptional service and maintaining a customer-centric approach.
• Facilitate seamless sales transactions with professionalism and integrity.
• Create purchased items in back-office system and crate POs if needed.
• Work with Brown & Co watchmakers to determine if watches need to be serviced and facilitate with prospective service centers.

Market Analysis & Strategy:

• Stay updated on industry trends, market demand, and pricing fluctuations for pre-owned watches.
• Monitor competitor activity and pricing strategies to inform purchasing and sales decisions.
• Identify opportunities to enhance and expand the company’s watch portfolio.

Networking & Relationship Building:

• Cultivate relationships with watch enthusiasts, collectors, and industry professionals to expand sourcing opportunities.
• Represent the company at watch events, trade shows, and community gatherings to strengthen brand presence within the horological community.

Required Qualifications

• Proven experience in buying and selling pre-owned luxury watches.
• In-depth knowledge of luxury watch brands, models, movements, and materials.
• Strong negotiation skills with the ability to assess value and secure favorable terms.
• Excellent interpersonal and communication skills, with a customer-focused mindset.
• Ability to maintain and uphold brand expectations (e.g., Rolex, Patek Philippe, etc.).
• Detail-oriented with expertise in evaluating watch authenticity and condition.
• Proficiency in inventory management and record-keeping systems.
• Ability to work cross-functionally with different teams in a fast-paced, entrepreneurial environment.
• Strategic thinking and problem-solving skills.
• Highly organized with strong follow-up abilities.
• Flexibility to work weekends and evenings as needed for client appointments and events.

Education & Certification

• Bachelor’s degree in business, marketing, or a related field preferred.
• Certification from a recognized horological institution (e.g., Gemological Institute of America (GIA) or the Horological Institute of America (HIA)) is a plus.

General Requirements

• Must be authorized to work in the United States.

Brown & Co. Jewelers is an equal opportunity employer committed to diversity and inclusion in the workplace. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.