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Benefits:
- Employee discounts
- Paid time off
Schedule / Expected Work Hours:
- Â Ability to work weekends including opening and closing shifts
Job Summary
The Experience Guide is accountable for driving for the guest experience, consistently achieving membership and enhancement goals, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This is an all-hands, front-of-house role. Flexibility and willingness to support all guest-facing and operational needs is required. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.
This Role Is a Great Fit If You:
- Enjoy talking to people and recommending products and services
- Take pride in contributing wherever help is needed
- Understand that sales, service, and teamwork go hand-in-hand
- Want to grow with a boutique that values both experience and performance
What We’re Looking For
- Comfort with sales conversations and a desire to recommend services that enhance the guest experience
- Strong sense of ownership and willingness to support all aspects of the role
- Ability to balance warmth and efficiency in a fast-paced environment
- Excellent communication skills and confidence acting as a brand ambassador
- Team-oriented mindset—flexible, dependable, and solutions-focused
- Prior guest service or sales experience preferred
Key Responsibilities
- Deliver a consistently elevated, welcoming guest experience from arrival through departure
- Confidently recommend and sell enhancements, memberships, and gift cards to meet boutique goals
- Customize guest experiences through thoughtful consultation and service recommendations
- Accurately book, edit, and manage appointments in a fast-paced environment
- Handle payments and close out transactions with precision
- Open and close the boutique following established procedures
- Maintain reception and guest areas to brand and cleanliness standards
- Proactively resolve guest concerns with professionalism and care
- Support team members and leadership as needed to ensure smooth daily operations
- Contribute positively to a collaborative, accountable, and results-driven workplace
Company Overview
The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visit thenowmassage.com.
Company Purpose/Mission
Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW.
We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations from around the world.
Company Values
Brand Truths
LIVE IN THE NOW
Be Present. Take time to recharge and reconnect within.
KINDNESS IS MAGIC
Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.
CARE FOR THOSE WHO CARE FOR OTHERS
Foster an environment where team members feel valued, recognized, and rewarded.
 AUTHENTICITY ALWAYS
Open and transparent communication with our inner circle and guests.
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