Account Servicing Administrative Assistant I

Account Servicing Administrative Assistant I Description & Duties:

The Account Servicing Administrative Assistant I handles daily duties and other projects assigned by management for the Account Servicing department. This role provides additional administrative support to other departments as needed. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Perform administrative department responsibilities including, but not limited to, conducting account research, processing customer requests, entering data into loan servicing system, sorting and distributing inbound and outbound mail correspondence.
• Accurately and efficiently upload documents into the system of records.
• Review and respond to emails and inquiries related to loan balances, payoffs, and appropriate decisioning.
• Assist with cross-training administrative staff on tasks as assigned.
• Follow policies and procedures to complete tasks accurately and on time.
• Correspond with title companies when necessary for subordination requirements.
• Conduct facility assignments including, but not limited to, greeting visitors and staff, handling accommodations when visitors are on site, maintaining an organized office environment, and providing general information and assistance as it pertains to the role.
• Provide backup for other Administrative Assistants as needed.
• Other duties as assigned by management.

Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively

Minimum Qualifications:

• High school diploma/GED equivalent.
• 2 years of office/customer service experience.
• Strong typing skills.
• Strong attention to detail.
• Professional phone presence and excellent verbal and written communication skills.

This position requires the candidate to work onsite Monday-Friday 8:00 AM to 5:00 PM with a one hour lunch or 8:30 AM to 5:00 PM with a half hour lunch.

About Foundation Finance:

Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options.

Available Benefits:

· Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
· 401(k) with company match enrollment on day-one.
· Paid, Sick and Volunteer Time Off
· Paid Parental Leave Options
· Employer Paid Life and Disability
· Wellbeing on Demand Program
· Flexible Work Environment with a casual dress code

*Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details.

Office environment with significant time spent sitting, typing and talking on the telephone.

Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits

These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally.

Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.