About Us

We are a nationally recognized fire protection company that engineers, fabricates, and installs fire sprinkler systems and alarms for structures including commercial buildings, government buildings, healthcare facilities, high-rise condominiums, and mixed-use projects.

Job Summary

Northstar is looking for an Administrative Assistant. In this position you will be responsible for a wide range of customer service and administrative duties.

#shambaugh #Northstar #LI-DF #LI-Onsite

Essential Duties & Responsibilities

Responsible for the scheduling, billing, and dispatch of Sprinkler Fitters and Inspectors
Receive customer requests for service in a professional manner, obtaining needed information to dispatch the calls efficiently.
Utilize the automated schedule functionality and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time criticality of the call and proximity to the customer.
Reassign work as needed to manage customer’s expectations, making judgements based on current workloads and priorities.
Validate completion of work a follow up.
Follow the company endorsed business process and best practices for dispatch and make recommendations on dispatch system/process improvements.
Maintain document retention strategy for retaining hard and electronic copies of service acknowledgements, work orders, and inspection reports.
Always maintain confidentiality of customer and employer information
Other duties assigned.

Qualifications

Proficiency in computer usage and above basic Microsoft Office & Windows skills
Dispatching or scheduling experience with Technicians, Project Managers, etc. preferred
Proven experience in multi-tasking and doing several tasks at once – incoming calls, scheduling, internal personnel, emails, tracking down information, etc.
Must be organized, self-motivated and a strong work ethic
Professional verbal and written communication
Experience with AS400 a plus
Regular and reliable attendance, including the ability to work extended hours and weekends as required

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

Learn more about this Employer on their Career Site

Administrative Assistant