Desktop Support Technician

Job Title:         Desktop Support Technician 

Department:    Information Technology

KEY JOB RESPONSIBILITIES

• Setup and support hardware such as computers, scanners, printers, and peripherals.
• Install and upgrade software as directed.
• Configure, support and perform routine maintenance of hardware and software for desktops equipment.
• Diagnose problems through troubleshooting skills, research, and isolation steps using automated systems.
• Support, test, and evaluate new software and/or hardware releases.
• Record all client inquiries, from initial request to incident resolution. 
• Maintain records of hardware, software and network inventory.

• Perform employee and/or client training on desktop products.

EXPERIENCE, KNOWLEDGE, SKILLS & ABILITIES

• Strong technical problem-solving skills.
• Ability to work responsibly with or without direct supervision
• Detailed oriented with follow-through
• Ability to multi-task
• Excellent customer service skills
• Good verbal and written communication skills

ADDITIONAL RESPONSIBILITIES:

• This position may also include any specialized tasks such as monitoring the support tickets, helping with pre-production tasks and completing special projects as needed.

• May require the performance of other essential functions depending on project.
• Must have reliable transportation for periodic driving to work locations and client sites.