Call Center Representative

New England ENT & Facial Plastic Surgery

Posted a month ago, valid for a month

Rowley, MA 01969, US

Competitive

Full Time

Health Insurance

Paid Time Off

Flexible Spending Account

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Sonic Summary

The job requires providing quality customer service and support while utilizing effective telephone communication skills.
Candidates should have experience in recording accurate message information related to scheduling and cancellations, as well as relaying clinical messages to providers.
An understanding of medical terminology and proficiency in using Electronic Medical Records (EMR) is essential for this position.
Bilingual skills, particularly in Spanish, are strongly preferred, and the role offers full-time hours from Monday to Friday with no weekend shifts.
The salary is competitive, and the position includes benefits such as paid time off, health insurance, a flexible spending account, and a 401(k) plan.

Provide quality customer service and support

Use questioning and listening skills that support effective telephone communication

Record accurate message information re: scheduling and cancellation of appts. and relaying clinical messages to appropriate provider.

Understanding of medical terminology and ability to use EMR

Bilingual skills (Spanish) strongly preferred.

Schedule

Full Time, Monday- Friday, no weekends

Benefits

Paid Time Off

Health Insurance

Flexible Spending account

401(k)

Job Type: Full and Part Time

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