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Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
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About the Practice:
-Community-based site with a steady patient volume and smoothly functioning daily operations. On average 130 patients per day supported by 13 clinicians.
-A present and collaborative Practice Manager who values transparency, two-way communication, and regular rounding.
-Supportive, approachable providers who trust their care team and genuinely value Medical Assistants’ clinical contributions.
-An experienced, autonomous Medical Assistant team that knows their role and takes pride in delivering high-quality patient care.
Operations are running well; the focus now is on fine-tuning, consistency, and taking the practice to the next level!
We’re seeking a Medical Assistant Lead who is:
-Hands-on, with a focus on optimizing daily clinical operations/workflows, strengthening team cohesion, and onboarding new team members.
-Excited to partner closely with both the Practice Manager and Clinical Practice Team Lead taking ownership of day-to-day Medical Assistant team operations.
-A go-to resource and leader for the Medical Assistant team, supporting engagement, accountability, and career ladder growth.
-Motivated by mentoring and coaching every member of the clinical team to work up to their job scope and top of their certification.
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Job Summary
We are seeking a full-time, 40-hour Medical Assistant Lead to work onsite at our Primary Care practice located at 414 Haverhill Street in Rowley, MA. The practice hours are Monday through Friday from 8:00am to 5:00pm.The role is a vital member of the care team, responsible for exercising appropriate leadership and oversight of clinical operations and Medical Assistant staff throughout the assigned site or department under the direction of the Practice Manager. In addition to performing the duties of a Medical Assistant, the position serves as a role model and resource for site staff. Acting as a liaison between the site-based clinical staff, the Practice Manager, and the Medical Director or Physicians.
The Lead facilitates office-wide communication, coordinates new clinical initiatives, and addresses clinical issue resolutions to enhance operational efficiency.
Essential Functions:
-Assists in complex office-based procedures and provides clinical oversight for quality control programs.
-Provide leadership to the medical assisting team, including training, mentoring, and performance guidance.
-Assign tasks and responsibilities to team members, ensuring proper workload distribution and effective utilization of resources.
-Foster a positive and collaborative team environment, promoting teamwork and professional growth.
-Coordinate patient flow, ensuring timely and efficient delivery of care.
-Assist with patient intake, including obtaining medical history, vital signs, and preparing patients for examination.
-Participates in the interview process for new MAs and serves as a preceptor for new hires or students, supervising clinic support staff and creating coverage schedules for the MA team.
-Assists with competency assessment for other MAs and provides input on performance evaluations.
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Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Certified Medical Assistant required
Basic Life Support [BLS Certification] preferred
Experience
Experience as a medical assistant, with demonstrated proficiency in clinical and administrative tasks 3-5 years required
Knowledge, Skills and Abilities
- Strong leadership and team management skills.
- Comprehensive knowledge of medical terminology, procedures, and protocols.
- Proficiency in electronic health record (EHR) systems and medical office software.
- Ability to take vital signs, manual blood pressure, and collect blood samples and other specimens.
- Excellent interpersonal and communication skills, both written and verbal.
- Attention to detail and strong organizational abilities.
- Ability to multitask, prioritize, and adapt in a fast-paced healthcare environment.
- Knowledge of HIPAA and other privacy and security regulations.
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Additional Job Details (if applicable)
Primary Care Experience
Leadership Experience
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Remote Type
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Work Location
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Scheduled Weekly Hours
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Employee Type
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Work Shift
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Pay Range
$19.37 - $27.71/Hourly
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Grade
4
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EEO Statement:
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Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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