Speakeasy Host & Floor Lead

Speakeasy Host & Floor Lead

• Manage a busy reservation book and guest flow throughout the evening
  
  
• Review upcoming reservations before service to anticipate large parties, special requests, VIPs, seating challenges and potential timing issues
  
  
• Think several reservations ahead and strategically plan table usage and turns throughout the night
  
  
• Rotate seating between servers as evenly as possible while also considering pacing, guest experience and what's happening on the floor
  
  
• Manage walk-ins and communicate realistic wait times confidently
  
  
• Remain calm, patient and personable with guests even when we're fully booked or unable to accommodate a request
  
  
• Monitor and efficiently respond to our guest text line during service
  
  
• Read and communicate reservation notes, celebrations, special requests and other important guest information
  
  
• Recognize potential seating or reservation problems before they become problems and proactively find solutions
  
  

• Serve as a point person for the floor during service
  
  
• Communicate clearly with servers, bartenders and management regarding reservations, pacing, guest needs and changes throughout the evening
  
  
• Run pre-shift meetings and communicate reservations, large parties, VIPs, specials, events, 86'd items and other important service notes
  
  
• Maintain awareness of the entire room rather than remaining solely focused on the host stand
  
  
• Adjust seating when necessary to avoid overwhelming individual servers or sections
  
  
• Confidently handle routine table concerns, reservation misunderstandings and guest issues while recognizing when a situation should be escalated to management
  
  
• Give clear direction to the team when something needs immediate attention
  
  
• Address minor service issues in the moment and communicate recurring or larger concerns to management
  
  
• Help reset and prepare tables when needed to keep service moving efficiently
  
  
• Assist with closing responsibilities 1–2 nights per weekend
  
  

• Answer common menu and beverage questions
  
  
• Speak confidently about our food and cocktail offerings
  
  
• Make basic wine and spirits recommendations
  
  
• Help guests navigate our beverage program without needing to immediately involve a manager for every recommendation
  
  

• Highly organized and comfortable managing several things at once
  
  
• Naturally able to think ahead and anticipate what's coming next
  
  
• Calm and solution-oriented under pressure
  
  
• Warm, personable and confident with guests
  
  
• Comfortable saying "no" or delivering disappointing information while still making a guest feel welcomed and respected
  
  
• Confident enough to make reasonable decisions independently
  
  
• Self-aware enough to recognize when a situation needs management involvement
  
  
• A clear communicator who can provide direction without creating unnecessary tension
  
  
• Attentive to details and good at remembering moving pieces
  
  
• Reliable and comfortable taking ownership of your role without constant supervision
  
  
• Willing to jump in and help the team when needed — this is not a "stand behind the host stand all night" position
  
  
• Interested in food, wine, cocktails and hospitality
  
  
• Experienced in restaurant hosting, serving, bartending, floor leadership or another high-volume hospitality environment